OverDog: Dog Daycare & Boarding Business Tips

278: Are You Ready To Sell Your Pet Resort?

If you decided to sell your pet resort tomorrow, would your business be ready? And would a buyer see the same value in it that you do? In this episode, Fern sits down wit

277: Is Your Pet Resort Healthy?

A full building and a packed schedule can make your pet resort look successful. But is your business actually healthy, or just really busy? In this episode, Fern looks be

276: How to Genuinely Connect With Your Staff

Staffing is one of the biggest challenges in the pet resort industry, but how often do we look at the experience we’re creating for the people on our teams? Fern sits dow

275: How To Be The Leader Your Pet Resort Needs

Running a pet resort means you’re leading a lot more than your employees. You’re also responsible for leading the business itself—and making sure you don’t lose yourself

274: How To Be Intentional with Your Marketing

Are your marketing efforts actually driving your pet resort forward—or are you just posting, emailing, advertising, and hoping something sticks? In this episode we dig in

273: Different Is Better: How to Build a Pet Resort That Stands Out

In a crowded pet care market, blending in is one of the fastest ways to turn your business into a commodity. In this episode of the Overdog Podcast, Fern breaks down why

272: Stop Selling, Start Recommending: The Art of the Natural Upsell

What if the best way to increase your average ticket is to stop asking your team to upsell? For most dog daycare and boarding employees, selling feels awkward, pushy, and

271: Optimizing Your Pet Resort with The 80/20 Rule

Ever feel like you’re working nonstop in your dog daycare or boarding business, but somehow the needle just isn’t moving? The problem might not be how much you’re doing—i

270: The Things You Need to Unlearn to Grow Your Pet Resort

What if the thing holding your dog daycare or boarding business back isn’t something you still need to learn—but something you need to unlearn? As your business grows, th

269: The Power of Patience: Why Great Pet Resorts Don't Rush Success

Patience can feel like the last thing you need when you’re trying to grow a dog daycare or boarding business. You want more clients, a stronger team, better marketing, an

268: When Life Forces You to Stop - What I Learned About Business, Relationships & Self-Care

What would happen to your business if you suddenly couldn’t work for 30 days? For a lot of dog daycare and boarding owners, that’s an uncomfortable question. We get so us

267: The Right and Wrong Ways To Use AI For Your Pet Resort

AI is quickly becoming part of every business, but just because everyone has access to the same tools doesn't mean everyone is getting the same results. In this epis

266: How To Make The Shift From Operator to Owner

This episode is a wake-up call for pet resort owners who feel like they're constantly putting out fires. If you're still spending your days solving every proble

265: My Top 10 Marketing Tips For Pet Resorts

Some pet resorts seem to attract loyal customers, stay booked, and keep growing year after year. It isn't luck—and it isn't just about offering great care. In t

264: The Best Investments You Can Make In Your Pet Resort

Your business is finally making money… now what? When revenue starts growing and there’s actually cash in the bank, it can be tempting to celebrate, take a bigger paychec

263: Designing Signature Experiences in Your Pet Resort

What makes one pet resort unforgettable while another becomes just another option? In this episode, Fern digs into why the businesses that truly stand out aren’t necessar

262: Are You Attracting The Wrong Clients?

In this episode, we tackle a question that might make some pet resort owners uncomfortable: what if your toughest customer challenges are actually being created by your m

261: Switching From Packages To Memberships

Thinking about moving beyond daycare packages but not sure where to start? In this episode, we dig into why membership models are showing up everywhere in the pet resort

260: Are You Busy or Are You Profitable?

This episode of the Overdog Podcast digs into a trap that a lot of pet resort owners fall into: being slammed busy but still not making the kind of profit they should be.

259: AI Receptionist vs. Front Desk Staff: Where AI Wins and Where Humans Still Matter

AI is changing the way pet resorts handle customer communication, but where’s the line between helpful automation and losing the personal touch that makes your business s