Marketing · Britt Seva
by Britt Seva
The beauty industry has changed dramatically in the last 10 years. The days of hoping your good reputation and referrals was enough to grow or maintain your clientele died out and successful stylists today need a real marketing strategy. It's actually never been easier to grow a clientele as a hair stylist or a business as a salon owner, yet stylists are giving up or struggling more often than they are thriving in this incredible industry. When I was first building my clientele, I realized immediately that nobody was teaching true business skills and long term strategies to stylists or salon owners. What good is a license and an entrepreneurial passion without the skills and knowledge to actually make big things happen? The Thriving Stylist podcast is a collection of interviews from super successful but not yet famous stylists, one-on-one coaching opportunities and actionable, strategic marketing techniques that you can use in your business today to see real results. I'm Britt Seva, Social Media & Marketing Strategist for Hair Stylists and I look forward to helping you to create a wealthy life as a stylist.
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2x & 3x X Club member, Thriver and long time pod listener here. I have a newish salon (opened in 2024) with one w2 employee. In my state assistants can’t touch a client until they pass their boards which are only written now. There is no practical! She started as an assistant while in school and has been on the floor since April. We have quarterly one on one model coaching and I’m obviously in salon with her day to day to help with formulating etc. She’s a good apple and I really lucked out with my first employee. However, I’ve been through 2 others now that didn’t make it past 30 days (my call) because they were SO raw even 6 months out of school. Elementary basic skills were just not there. We tried 1:1 coaching, zero improvement. I actually called the State to double check the license wasn’t fake for one of them. I’ve decided on working interviews from now on but as soon as I added that to my hire page, I’ve gotten zero applicants. I’m willing to hire slow and fire fast but as the one managing and also bringing in 90% of the income now, I need to hire so I can spend more time training. What is your advice for someone carrying all the weight but there’s just not enough time?
This was an absolutely brilliant podcast, Britt. You really explained the situation comprehensively. I had seen something online about it and was curious and you filled in a lot of the blanks. I went to beauty school in the early 80s and it cost me $1200. Which would be equal to a little over $6000 today. Why did the prices go thru the roof? Is it adding student loans? They are for profit. I find it interesting that the changes will start happening in 2028 because whoever will be in power then will be blamed for killing the industry. But having been a Hairdresser for a very long time, I think the industry needs major changes. The idea that it cost as much as it does to go to beauty school today is ridiculous. My education wasn’t as good as it is today, but it also didn’t cost me as much and I didn’t end up in forever debt. I’ve also been able to have a career for the past 40+ years. There are other countries that handle the industry completely differently and do it in a much better way. America really needs to rethink the industry and hairdressers need to be leading the charge.
Been listening for years and I love how you speak to the industry and have something for everyone in any position to learn. You are amazing and my biggest inspiration. Here’s my question!! As a salon owner for 11 years with a profitable business and team of over 30, we have a level system and career path with clear goals and a very established stylist training program that we have cycled 7 stylist thru in the last year. It’s been tremendous! Where I am struggling is I have a handful of stylists, 6-7 people who feel very stuck and defeated in their growth. They joined my salon team before we had a super structured training program. They did our “associate program” but not what it is today. They are seeing the women coming out of the program now killing it, operating at “their level” immediately and growing faster than they did. It’s disheartening to them and they feel like every new employee that joins our team going forward will take the opportunities that they should have. They feel left behind. That makes me sad. They’re asking for “accountability” at the front desk for how new clients are getting distributed. The conversations feel like jealous mentality of a toxic 2006 salon when we used to keep a tally list for appointments. They don’t say it but they wish I would stop hiring more people. There must be a system or better way to help them shift their thoughts. How can I coach them on this mindset and get them motivated? How do you suggest I navigate this?
Love the data back information and research you provide. I think it could be cool if you did podcasts with salon owners and stylists as well that might bring in some fun perspectives or differing systems that also work, or don’t!!! We learn best from our mistakes and are always evolving. Love that you update and share that as well. I am beyond grateful for all you openly share.
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