CX Insider - Customer experience leaders sharing insights and ideas for customer service success

“If AI Replaces Humans, We’re Doing It Wrong”/w Jhon Finch

AI Isn’t Replacing Humans—It’s Here to Make Them Better | CX Insider Podcast In this episode of CX Insider, Tamil and Greg sit down with John Finch from RingCentral to e

"inside luxury fashion CX"- W Maud Lagarde (Louis Vuitton)

"by 2030 banking will be proactive"-W/Monika Kashyap (HSBC) EP132

In this episode of CX Insider, we’re joined by Monika Kashyap (HSBC) to explore how augmented AI helps teams make better decisions—and why, by 2030, commercial banking wi

"creating impact in what you build"- W/Abdul Khaled (E.ON Next) #133

🕒 Timestamps: 00:00 – Opening thoughts: Building with purpose 00:32 – Welcome to CX Insider with Abdul Eon, Head of Digital CX & Products at E.ON Next 00:49 – Abdul’s car

Brand activation using innovation centres W/ Ian Toal (Oscar Mayer)

What does it take to reinvent food innovation? 🍴 In this episode of CX Insider, we sit down with Ian Toll, CEO of Oscar Mayer UK, to uncover the story behind the Gastro H

"a placement students' bible" - W / Elysia Filaitis (CX Insider Podcast

In this episode, we flip the mic as Elysia—our Marketing Executive, podcast editor, and host—sits on the other side of the sofa to reflect on her transformative placement

"don't wait for things to break" - W / Zertashia Awan (Amazon) #131

In this episode of the CX Insider Podcast, we’re joined by Zertashia, Director of Customer Experience at Amazon, for a deep-dive into what truly defines world-class custo

"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Group) #130

In this episode, we sit down with Janet Xinyi Guo, a leading expert in data management and digital transformation at Lloyds. With over 7 years of experience driving one o

"track, assess, & classify risks" - W / Keir Henderson (Precisely) #129

In this episode, we sit down with Keir Henderson, Financial Services Account Executive at Precisely. Keir shares deep insights into AI governance, policy challenges, inte

"Accelerate, Change, or Lose" - W / Colt Whittall (Bravo17) #128

In this episode of the CX Insider Podcast, we sit down with Colt Whittall, the Managing Partner and Founder of Bravo17. Colt shares insights from his incredible career in

"Learn, Relearn & Unlearn" - W / Sam Grogan (Loughborough University) #127

In this episode of the CX Insider Podcast, we’re joined by Professor Sam Grogan, Pro Vice-Chancellor of Education and Student Experience at Loughborough University. We di

"Your Customers Expect More" - W / Andrew Carothers (Cisco) #126

In this episode of CX Insider, we sit down with Andrew Carothers, from Cisco, to explore the evolution of digital customer experience and the transformative role of AI. A

AI Is Disrupting The Legal Industry - W / Alex Karim (Microsoft) #125

Welcome back to another electrifying episode of the CX Insider Podcast 🎙️ In this jam-packed conversation, we sit down with Alex Karim, AI Architect at Microsoft and in

Entrepreneurialism: Making Success Happen - Ajmal Mushtaq (Boss Pizza) #124

In this episode of CX Insider, we sit down with Ajmal Mushtaq, the CEO and founder of Boss Pizza, to uncover how he went from a law graduate and corporate career to build

The CX Insider Christmas Special #123

In this festive episode, we are bringing you the perfect opportunity to get into the Christmas spirit! With all of your favourite CX Insider's, our two teams will battle

Are Customer Surveys Dead? - W / Sharad Khandelwal (SentiSum) #122

In this episode of CX Insider, we sit down with Sharad, CEO and founder of SentiSum, to delve into his journey from tech consulting to entrepreneurship. We explore the ev

The Future Of Optical Retail With Personalisation - W / Mohamed Elsalam (Magrabi) #121

In this episode of the CX Insider Podcast, we’re joined by Mohammed, an expert with over 15 years in customer-centric roles across telecom, retail, and NGOs. Now in the o

Black Hawks To Banking - w / Ronelle Arbib from Recognise Bank

In today's episode, we are joined by Ronelle Arbib, COO of Recognise Bank, to discuss her fascinating career journey, from the Air Force to leading customer-focused innov

Securing Time And Trust With Customer Experience - w / Monique Theile from Chrono24 | #119

Hospitality Tech Expo - 15th/16th October 2024 CLICK THE LINK TO FIND OUT MORE 👇 https://tinyurl.com/3hvjf2j9 Today, we are joined by Monique Theile, Head of Complaint M

The Future of Automotive Cockpits and Global Design Innovation - w / Gianluca Brugnoli | #118

Hospitality Tech Expo - 15th/16th October 2024 CLICK THE LINK TO FIND OUT MORE 👇 https://tinyurl.com/3hvjf2j9   In this episode, we sit down with Gianluca Brugnoli, VP