Walk-Ins Welcome: A Healthcare Marketing Podcast

Ep.252: AI Content, Social Media & What Urgent Care Clinics Are Getting Wrong

Social media is changing, and urgent care clinics need to rethink what they're posting. With AI-generated content flooding social feeds, standing out isn't necessarily a

Ep. 251: Meet the Pros: Sharks, Service & the Patient Experience With Kimberly Thomas

What does Shark Week, accounting, and a frustrating urgent care visit have in common? Meet Kimberly Thomas, Finance and Admin Director at Patient Care Marketing Pros. In

Ep. 250: 250 Episodes Later: What Actually Works in Urgent Care Marketing

250 episodes. Five years. More than 125 hours talking about urgent care marketing, growth, and everything we’ve learned along the way. In this milestone episode of Walk-I

Ep. 249: 12 Years Without a Dentist: A Lesson in Patient Experience

What Urgent Care Can Learn From a Trip to the Dentist What can a trip to the dentist teach you about running a better urgent care? More than you might think. After avoi

Ep. 248: Is Your Urgent Care Invisible to AI? | Part 2

In Part 1, Nick and Michael broke down how AI is changing the way patients search for urgent care and why clinics need to understand what platforms like ChatGPT, Gemini,

Ep. 247: Is Your Urgent Care Invisible to AI? | Part 1

AI is changing how patients search for healthcare, and urgent care clinics need to understand what that means for visibility. In Part 1 of this two-part Walk-Ins Welcome

Ep. 246: Meet the Pros: Search & Surprising Playlists With Susan Henderson

What makes a great urgent care clinic stand out? Sometimes, it comes down to the basics: answering the phone, creating a great patient experience, managing your online re

Ep. 245: Back-to-School Blueprint: Capturing The Autumn Patient Surge

This week’s episode features a segment from our recent Back-to-School Blueprint webinar, where we break down how urgent care clinics can turn the seasonal patient surge i

Ep. 244: Back to School, Back to Busy: Is Your Urgent Care Ready?

Back to school means more than new schedules and packed classrooms. For urgent care clinics, it also signals the beginning of a busier season. In this episode of Walk-In

Ep.243: Community Over Competition: Why Urgent Care Owners Need Each Other

Front desk staffing may look different from clinic to clinic, but one challenge keeps coming up across urgent care: too many owners are trying to solve the same problems

Ep. 242: Meet the Pros: Reviews & Ramen with Issacah Houston

What actually helps an urgent care clinic rank higher on Google? And what are clinics getting wrong when it comes to their Google Business Profile? In this episode of Me

Ep. 241: Episode Rewind, The 90-Day Clinic Rescue (Experity Talk): How to Increase Patient Volume and Turn Around Your Urgent Care

Patient volume doesn't change overnight, but with the right strategy, your clinic can build momentum faster than you think. In this special Walk-Ins Welcome Episode, we'

Ep. 240: Building Recurring Revenue with Medical Weight Loss - Interview with Dr. Jonathan Kaplan from DrWell

Many urgent care owners want to add medical weight loss and wellness services but quickly realize it is more complicated than prescribing medication. Compliance requireme

Ep. 239: Coffee Talk: Marketing, Reviews & Running an Urgent Care Business

In this laid-back episode of Walk-Ins Welcome, Nick and Michael grab a cup of coffee and chat about what's been on their minds. From urgent care marketing during the summ

Ep. 238: Can a Virtual Front Desk Fix Your Urgent Care Staffing Problems? - Interview with Mark & Wendy Lucas from HiBridge

Front desk staffing has become one of the biggest operational challenges in urgent care. Rising labor costs, turnover, missed calls, and increasing patient expectations a

Ep. 237: Meet the Pros: Guam, Graphic Design, & Great Content with Janie Taylor

This week, we're back with another installment of our Meet the Pros series, introducing one of the creative minds behind Patient Care Marketing Pros. Michael sits down w

Ep. 236: Summer Bootcamp, How to Turn a Slow Season Into Growth

This week’s episode features a segment from our recent webinar, Summer Bootcamp: Burning Off the Summer Slump, where we break down how urgent care clinics can use slower

Ep. 235: Can Your Clinic Survive Without You? A Vacation Readiness Test

Many urgent care owners dream about taking a vacation. Very few actually disconnect. In this episode of Walk-Ins Welcome, Nick and Michael tackle one of the biggest cha

Ep. 234 AI vs. Marketing Agencies: What Urgent Care Owners Need to Know

AI is everywhere right now. From content creation and reporting to ad management and automation, clinic owners are being bombarded with messages telling them to fire the

Ep. 233: Meet the Pros: Lessons From Restaurants, Marketing, and Client Success with Hal Craig

Running a successful business takes more than great service. It takes visibility, trust, and a marketing strategy that actually drives results. In this Meet The Pros epi