VHMA Manager to Manager

Graceful Goodbyes: The Art of Termination

Nobody really likes talking about termination. After all, as managers, we care about our teams, we build relationships with them, and sometimes we've known our employees

Imposter Syndrome: When You Don't Feel Ready, but You're Running the Clinic

Have you ever looked around your practice and thought, "Wait…they actually expect me to know what I'm doing?" If so, you're definitely not alone, and in this episode, I a

Why CVPM Matters: Building Leadership That Lasts

I am happy to welcome Brenda Tassava Medina, CVPM, CVJ, MVLCE to the show today! Brenda is the president of Encore Veterinary Consulting, and she comes on the show to hel

Managing with Positivity in a Challenging Veterinary Culture

Join me in welcoming Ericka Taipalus, CVPM CVT to the show for this episode! Ericka is one of the Veterinary Hospital Managers Association's 2026 Emerging Leaders and man

The Outsider Advantage: Building Trust in a New Team

Listen in this week as I chat with Joan McCue, CVPM - Veterinary Hospital Manager at VetCor in Aiken, South Carolina. Joan joins me to explore what it really feels like t

From Chaos to Flow: Urgent Care in the GP Practice

Join me this episode as I sit down with Lynsey Mohr, CVPM and veterinary practice manager at Rehoboth Beach Animal Hospital, to explore how she helped transform a traditi

Keeping Private Practice Relevant in the Corporate Landscape

For this episode of the podcast, I am joined by Varuna Trivedi, Director of Operations at BEAM VetCare. Varuna has worked across dentistry and veterinary practice managem

Practice Progress: Navigating Change in Vet Med

I am really excited to have Karen Hart, CVPM, CCFP, on the podcast. Karen is the Director of Hospital Operations at the Burlington Emergency and Veterinary Specialists (B

Playful Without the Pitfalls: How to Have Fun on Social Media

In this episode of the show, I am happy to bring on Bethany Bankovich, CVPM, CVT, MHRM, CCFP, Hospital Administrator at Neffsville Veterinary Clinic. We tall about how to

Developing the Ultimate Customer Service Rep

I am really excited to welcome Carol Hurst, LVT CVPM, of Encore Vet Group to the podcast for this episode! Carol is the kind of person who brings twenty years of hands-on

Digital Recruiting: Mastering Hiring Through Social Media and Your Website

I am joined not by one but by two guests this week - both from Everhart Veterinary Medicine. Kristy Ballwanz, Practice Manager of the Cross Keys location, and Niki Abends

Feedback Without Friction: Mastering Employee Surveys

Listen in this week as I sit down with Michelle Gienger, a seasoned practice manager at Village Veterinary Hospital, to talk all about the art of conducting effective emp

Phase and Tier Training for New and Existing Employees

Join me for this episode as I happily welcome Talia Lucernoni CVPM, SHRM-CP at Vetcor. Talia shares how she set up a phase-and-tier training program for both new and exis

Leading with Empathy

Join me this week as I have a great conversation with Tori Lauro, Veterinary Hospital Manager at VCA Animal Hospitals. Tori shares her journey from becoming a customer se

Unique Ideas for Care Despite Rising Veterinary Costs

Join me for this episode of the show as Melissa Stedman, CVPM of Brandywine Valley Veterinary Hospital, discusses some unique ideas for providing veterinary care despite

Successful PIMS Selection and Implementation

Today's episode is a must-listen for any veterinary practice manager considering a transition to a new practice management software system. Joining the podcast to help us

Coaching Up and Coaching Out

Joining us this week is Amy Brauns, Practice Manager, RVT at Everhart Veterinary Medicine located in Baltimore, Maryland. People management can truly be the hardest part

Training and Growth to Empower the Next Generation of Veterinary Technicians

Joining us this week is Joshua Blakemore, CVPM, RVT, FFCP of Onion River Animal Hospital in Burlington, Vermont to talk about what it really takes to prepare the next gen

Streamlining Operations to Improve Efficiencies

We are joined for this episode by Kaitlyn Behling-Mikesell, truly a rising star in veterinary hospital management. We are talking about practical strategies to enhance ef

Beyond Borders: Navigating a Multicultural Work Environment

Join us in welcoming Esteban Sotomayor to VHMA for this episode, coming on to help us address multiculturalism in the workplace. Esteban is a veterinary business consulta