Crucial Skills | Management & Accountability

Stop Venting, Start Talking | How to Handle Workplace Conflict Directly

Have you ever had someone stop by your desk just to vent about work, leaving you to deal with all their baggage? Justin Hale, co-author of Crucial Accountability, unpack

How to Say No: GTD Skills for Managing Work and Life

Most of us are carrying a lot more tasks than we realize. And it's slowly ruining our focus.  Justin Hale, co-author of Crucial Accountability, is joined by David Allen,

How to Negotiate Salary After a Job Offer | Advice from Joseph Grenny

You got the job offer! But the salary doesn't match the role, the cost of living in your city, or your expectations. What do you say? Joseph Grenny, a co-author of Cruci

Victim or Villain? How to Stop Your Thoughts from Sabotaging Your Crucial Conversations

Imagine your manager sends a message that says, "We need to talk." What story does your brain instantly write?  Scott Robley dives into what may be one of the most perso

What to Do When Your Boss Is a Bully

What do you do when your boss is a bully? Emily Gregory, a co-author of Crucial Conversations and a Crucial Learning speaker and consultant, responds to a reader who has

Healthy Boundaries, Stronger Relationships | How to Speak Up Without Burning Bridges

We've all experienced people crossing our boundaries, both in our professional and personal lives. How do we set and maintain those boundaries without settling? Joseph G

Leadership Confessions: Accountability Skills to Set New Leaders Up for Success

Brittney Maxfield sits down with Justin Hale, co-author of the newly released third edition of Crucial Accountability, to discuss why so many new managers struggle in the

Turn Conflict into Connection | The Relationship Skills Every Team Needs

Relationships are the currency of high-performing teams, families, and communities. But, today, we're struggling more than ever to build and sustain them.  Authors Justi

How to Deal with a Passive-Aggressive Boss

When a manager communicates vaguely and then gets upset when their expectations aren’t met, the workplace can quickly become a source of frustration. Crucial Conversatio

Why AI Implementations Fail | The Behavioral Fix Most Leaders Miss

What happens when organizations invest heavily in AI tools only to watch them underperform, or fail, altogether?  Joseph Grenny is joined by JaeLynn Williams, a leader w

A Manager's Guide to Delivering Tough Performance Feedback

What do you do with an employee who believes they're excelling, but the data tells a different story?  Justin Hale, coauthor of Crucial Accountability, tackles this prob

Confessions of a New Manager: How to Set Your New Leaders Up for Success

Stepping into a management role for the first time is harder than most new bosses let on, and harder than most employees realize.  Joseph Grenny shares findings from a s

How to Handle Criticism Without Getting Defensive | Three Practical Ways to Turn Feedback Into Growth

Have you ever heard the phrase "constructive criticism" and immediately felt your guard go up? You're not alone. For many people, feedback feels personal, uncomfortable,

Feedsmacked: Crucial Skills to Receive Tough Feedback

Most of us have spent years learning how to give feedback well, but what about when you're on the receiving end of something unexpected or blunt?  Joseph Grenny looks ba

Working with Difficult People | How to Increase Understanding with Brittney Maxfield

We've all had that person at work whose style rubs you the wrong way. It's easy to write them off as difficult. But what if the story you're telling yourself about them i

The Accountability Difference | Building Teams That Make and Keep Commitments with Justin Hale

Accountability is one of the most talked-about topics in organizational culture, yet one of the least understood. We’re here to fix that. Justin Hale, coauthor of Crucia

Why We Fear Feedback | 3 Steps to Deliver Feedback Well with Justin Hale

Have you ever avoided giving feedback because you didn’t want to create tension, damage a relationship, or say the wrong thing? Justin Hale breaks down why feedback conv

How to Fix Your Accountability Problem | Three Crucial Conversations for Leaders with Joseph Grenny

In recent years, "quiet quitting" has made headlines as employees grow increasingly burned out and disengaged. But while it feels like a recent phenomenon, is it actually

How to Leave a Bad Boss on Good Terms with Emily Gregory

Have you ever had a boss you just didn’t like? Did it ever make you want to leave? You’re not alone—and there’s a better way to handle it. Emily Gregory breaks down what

The Manager’s Dilemma | Balancing Empathy and Accountability with Emily Gregory

What makes a good leader? How do you balance caring about your people with holding high standards?  Hosts Brittney and Justin step aside to feature Emily Gregory, co-aut