The Ops Authority

315. 4 Steps to Show Your Client You've Outgrown the Original Scope

A coaching client came to me with a sentence I have heard more times than I can count: I have become the bottleneck. She was making every decision, running marketing she

314. From Cohort to Community: How Lasting Business Friendships Form

Nobody signs up for a certification program hoping to leave with four new best friends. That is exactly what happened to Beth, Cameron, Jenessa and Tera, who met inside a

313. From History PhD to Learning & Development Operator with Cinnamon Brown

Not every operator wants to run their own company, and that turns out to change nothing about how valuable the skill set is. Dr. Cinnamon Brown came into our program on t

312. Inside a Six-Person Ops Agency Built for Nonprofits, with Claire Crum

Twenty years in the nonprofit sector taught Claire Crum something most operators never get told: the causes you care about are often where your skills are worth the most.

311. Inside the Printing Industry with Kasandra Murray: Systems, AI, and Growth

An aging workforce, a hundred years of "this is how we've always done it," and a shrinking pool of people to hire. That is the operational reality inside the printing ind

310. Why Great Operators Are Suddenly Doubting Themselves

Are you a talented operator quietly wondering if there is still a place for you in this market? You aren't alone, and this episode is the reset you need. I'm unpacking wh

309. How Human Design Helps Operators Deliver the Strategic Map™ with Melissa Froehlich

What if the reason certain business strategies never worked for you has nothing to do with effort, and everything to do with design? In this episode of The Ops Authority

308. How Raquel Castillo Fired a Client Who Paid Three Months in Advance

Saying yes to the wrong client can cost you far more than money. In this episode of The Ops Authority Podcast, I sit down with Raquel Castillo, founder of The Online Inte

307. How to Become the Operational Leader Every Visionary Founder Needs with Adrienne Dorison

What happens when you gather the most common, most challenging questions from our Director of Operations community and answer them live, without a script? Pure gold. In t

306. Why We Changed the Way We Train Operators

Ever poured time or money into a big program that promised the world and delivered very little? In this solo episode of The Ops Authority Podcast, I'm taking you behind t

305. 8 Things to Do Before Leaving Corporate for Consulting

Dreaming about leaving corporate for consulting but unsure if you're truly ready to take the leap? In this episode of The Ops Authority Podcast, I'm pulling back the curt

304. What Operators Need to Know About Where Business Is Headed Next

What happens when six business owners from completely different niches sit down together after a major marketing summit? You get raw, honest insight into what is actually

303. The Ops Edition #10: Speak Up, Level Up & Stack Your Wins with Lynette Robinson

Ten episodes in and the questions just keep getting better. In this milestone Ops Edition of The Ops Authority Podcast, I am joined once again by the brilliant Lynette Ro

302. How Kim Howard Used Strategic Mapping™ to Go From Operator to Strategic Consultant

Welcome back to another episode of The Ops Authority Podcast! I have Kimberly Howard on the show today. Kimberly is a Certified Director Of Operations and she is sharing

301. 3 Ways to Use Strategic Mapping™ to Land Higher-Quality Clients

Have you heard us talk about the Strategic Mapping Model™, but are unsure of what it entails, and how it can be a valuable asset in your Director of Operations (DOO) busi

300. The Ops Edition #9: Messaging, Meetups & Momentum with Lynette Robinson

What happens when you gather the most common, most challenging questions from our Director of Operations community and answer them live, without a script? Pure gold. In t

299. Building Operational Business Foundations for Realtors with Lauren Duke

What happens when a former COO of a top 10 mega real estate team takes everything she learned the hard way and turns it into a business built to help others avoid the sam

298. Operations Behind Live Events with Shay Wheat

Events are more than just experiences; they're pressure cookers where every operational decision converges at once. In this episode of The Ops Authority Podcast, I'm join

297. How Roofing Businesses Scale with Strong Operations with Thais Saenz

Welcome to a brand-new three-part series on The Ops Authority Podcast, where we go behind the scenes with operators from industries that look completely different on the

296. How Strategic Operations Leadership Drives Business Growth with Carol Burgard

Have you ever felt like you were throwing spaghetti at the wall with your business, despite having years of experience? In this student spotlight episode of The Ops Autho