The Nordy Pod

Ep 117. Nordstrom Interns - Class of 2026

One of the biggest challenges that any organization will face throughout its lifetime is conscious evolution. It is imperative to remain purposeful and intentional toward

Ep 116. Nordstrom’s 125th Anniversary - Part 8: Owners At Heart

The people that interact with customers day in and day out are truly the ones that make this business what it is. So, for this episode we’re handing the show over to a

Ep 115. Shoot the Moon with Rhone Co-Founder and CEO, Nate Checketts

Creating a successful business from scratch is nearly impossible.  Even if you have a great idea for an exceptional product, bringing it to life requires indomitable conf

Ep 114. Nordstrom’s 125th Anniversary - Part 7: Curious and Ever-Changing

Adapt or die.  There is no other choice.  The laws of nature are as true for the retail industry as they are for any aspect of life, and the next existential crisis looms

Ep 113: Adidas - The Intersection of Sport and Culture

Today, more than ever, the lines between sportswear and streetwear have blurred and blended. What starts on a field, or a court, or a track somehow ends up shaping fashio

Ep 112. The World of Soccer in Seattle

Soccer is the world's game. It brings together billions of fans, transcends borders, and creates moments that live on for generations. And this year, in 2026, one of the

Ep 111. The UPS Store President, Sarah Casalan: A Story in Every Package

Rated #1 for the past three years on Forbes annual list of companies with the “Best Customer Service” – a list formed by surveying 158,000 customers over a period of 12 m

Ep 110. Nordstrom’s 125th Anniversary - Part 6: Servant Leadership

What really is the role of a leader at Nordstrom? What are the inherent qualities of a good manager who promotes a healthy work environment, and ultimately builds a bet

Ep 109. Nordstrom’s 125th Anniversary - Part 5: Service First

We never really tire of telling stories of satisfied Nordstrom customers. And if you’ve listened to the podcast for any amount of time, you’ll know this to be true. You

Ep 108. Nordstrom’s 125th Anniversary - Part 4: The Voice

In this episode we’re pulling back the curtain on a part of our business that we haven’t spent much time talking about on the podcast—which is ironic, because it has ever

Ep 107. Mattel CEO, Ynon Kreiz: More Than a Toy Company

You grew up playing with them. You’ve shared them with your kids. And now, the brands we all know and love are flying off the shelves and into our hearts through every fo

Ep 106. Southwest Airlines CEO, Bob Jordan: The Heart Connection

Air travel may seem like a far cry from the retail world, but as it turns out, Southwest Airlines and Nordstrom have a lot in common in the ways that matter most. For an

Ep 105. Nordstrom’s 125th Anniversary - Part 3: The Experience

Retail today looks a lot different than it used to. Customers can shop on their phone from their couch. They can compare us to the entire world in about five seconds. Th

Ep 104. Nordstrom’s 125th Anniversary - Part 2: Resonance

How do you get people to share a good thing? In our last episode, we spent time talking with a few Nordstrom family members about how the company started, the values tha

Ep 103. Nordstrom’s 125th Anniversary - Part 1: Building a Business

If you’ve ever spent time in a Nordstrom store, you probably know this already: the way we show up for customers really matters to us—and that’s not a new thing. This ye

Ep 102. Kyle MacLachlan: The Gift That Keeps on Giving

What do the grapes of Walla Walla, director David Lynch and the keyboardist from The Doors all have in common? Well, he's our guest for this episode—the incredibly talent

Ep 101. What’s Next for Nordstrom?

Join us for a special trip to the Women's Wear Daily Apparel & Retail CEO Summit, where co-CEOs Pete and Erik Nordstrom talk on stage with the managing editor for WWD, Ev

Ep 100. Why Storytelling Matters

As we celebrate 100 episodes of the Nordy Pod, join us for a look back through the catalogue to revisit some of our favorite moments—unique insights from incredible busin

Ep 99. Building Culture with Danny Sprinkle — Head Men’s Basketball Coach for the University of Washington

Every business leader talks about culture — what it means, how to build it, how to protect it. It’s one of the most important aspects of running any successful organizati

Ep 98. Customer Experience is Key

It’s important for us here at Nordstrom to keep a laser focus on customer service and what it means for us. But we all live in the real world, and sometimes it’s helpful