Operation Med Spa

042: Why Your Leads Aren't Booking

A med spa can have plenty of leads and still struggle to fill the schedule. The problem is that "lead" often gets reduced to someone who filled out a digital form, when o

041: The Advice We Wish We'd Taken Sooner

Janelle and Rebekah look back on the careers they started in their 20s and talk through what they would do differently with the experience, confidence, and perspective th

040: The Hardest Conversations We've Ever Had

Fun leadership moments are easy to talk about. The hard ones are the conversations nobody is excited to have, but every strong med spa leader eventually has to learn how

039: Behind the Botox: The Reality Show Edition

Janelle and Rebekah imagine what a med spa reality show would look like, built from years of behind-the-scenes experience in clinics, operations, patients, teams, and all

038: If We Were Handed a Med Spa Tomorrow

Operation Med Spa welcomes its first studio guest, Jessica, one of Alpha's Directors of Operations, for a practical conversation about what they would do if someone hande

037: The Dark Side of Med Spas

Not every med spa experience is sunshine and rainbows. Janelle and Rebekah talk through the patient-facing red flags that can show up in the industry, from misunderstood

036: Why Teams Stop Respecting Leadership

Janelle and Rebekah talk through one of the most important parts of leadership: respect. Respect is not usually lost in one big moment. It erodes slowly through avoided c

035: The Five Delusions of Med Spas

Janelle and Rebekah break down five common med spa delusions that can quietly hold a business back: "we just need more leads," "our schedule is full, so we're doing great

034: Why Bad Inventory Hurts Your Bottom Line

Inventory may not be the most glamorous topic in med spa operations, but it is one of the most important. Rebekah and Janelle explain why inventory directly impacts both

033: Rethinking How You Book New Clients

Janelle and Rebekah take on one of the more uncomfortable scheduling questions in med spa leadership: should new consults automatically be distributed evenly, or should p

032: Plastic Surgery Is Having a Moment

Plastic surgery is getting more attention than ever, but Rebekah and Janelle do not see it as a short-term trend. They see a category gaining momentum as techniques impro

031: One Provider, One Point of Failure

Janelle and Rebekah take on a question many med spa owners face when growth starts to depend on one major producer: is building a practice around a single high-performing

030: What Separates a Top Performing Med Spa From The Rest?

Not everybody can be the best. Otherwise it wouldn't be called the best. So what do the top med spas actually have in common? Rebekah and Janelle get into the top seven

029: Investing Your Time Wisely

Rebekah and Janelle break down one of the biggest hidden challenges in the industry. It's not opportunity, it's how you spend your time. With so many competing prioriti

028: More Availability Does Not Mean Less Demand

Getting patients in quickly sounds like a win, but does it actually hurt your brand? In this episode, Rebekah and Janelle challenge a long-standing belief in aesthetics

027: Discounts: The Good, Bad, and Ugly

Rebekah and Janelle take on one of the most debated topics in the industry: discounts. They unpack when discounts actually help your business grow and when they quietly d

026: Building a Provider's Book From Zero

Rebekah and Janelle break down one of the most common challenges in aesthetics: how to properly ramp a new provider. If you think a provider can walk in with full books

025: Why Combination Treatments Are the Future of Med Spas

Rebekah and Janelle dive into one of the biggest shifts happening in med spas right now, how to deliver better results in less time. As patients become busier and less wi

024: Raising Prices Without Losing Patients

Rebekah and Janelle tackle one of the most sensitive topics in the med spa industry: price increases. As practices head into a new year, many leaders know adjustments are

023: The 5 Traits of Top Providers

In this episode of Operation Med Spa, Rebekah and Janelle break down the five traits they have seen consistently shape the most successful providers in the industry. With