Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)

135. You Nailed the CSM Interview and Still Got Rejected. Here's 4 Reasons Why

You can nail every interview question and still lose the CSM job offer to someone else. In this episode, I’m breaking down four reasons that happens, and none of them ha

134. What to (And Not To) Say About AI in Your CS Interviews

If you think telling a hiring manager you use AI to write emails faster is proving your AI fluency, you might be setting the bar way too low. In this episode, I’m breaki

133. 3 Quick Resume Edits That Get CSMs More Interviews in 10 Mins or Less

Your resume might be the reason you're not getting interviews and it has nothing to do with your experience. In this episode, I'm sharing three resume edits you can make

132. A CS Hiring Manager Who Interviewed 3,000 CSMs Tells You What Gets You Hired with Michael Boyd

When you've interviewed more than 3,000 CSMs, you start to see exactly what separates the candidates who get hired from the ones who don't. In today's episode, I'm sitti

131. 3 Reasons You’re Not Landing CS Interviews (And It’s Not Your Experience)

Why are customer success professionals with great experience still getting rejected for interviews? In this episode, I'm sharing the three biggest shifts happening in to

130. 5 Things NOT to Say About a Career Gap in a Customer Success Job Interview

What if your career gap is not the problem at all, but the way you're talking about it is? If you've ever frozen when an interviewer asked about time away from work, thi

129. 5 Salary Negotiation Mistakes CSMs Make

Are you making one of the biggest salary negotiation mistakes without even realizing it? In this episode, I’m breaking down the five negotiation mistakes I see Customer

128. How To Impress a CS Hiring Manager (From a CS Hiring Manager) with Eric Clouse

What do Customer Success hiring managers actually notice that most candidates never think about? In this episode, I'm joined by Customer Success hiring manager Eric Clou

127. AI Won't Replace You as a CSM (But It Does Raise the Bar) - with Dan Ennis!

AI is not coming for your Customer Success job, but it is changing what great CSMs look like. In this conversation with Dan Ennis, Senior Director of Customer Success at

126. 5 CSM Interview Mistakes That Cost You the Offer

The interview mistakes costing you offers are probably not the ones you think they are. In part two of this series, I'm breaking down the final five interview mistakes o

125. 9 Reasons You Freeze in CSM Interviews (And How to Fix Each)

How many times have you walked out of an interview and immediately told yourself, "I'm just bad at interviewing"? In part one of this two part series, I'm breaking down

124. How This CSM Got a 40% Interview Conversion Rate (With Special Guest, Mariia!)

Most Customer Success job seekers track their applications. Mariia tracked the data behind her entire job search. In this episode, I'm sitting down with Mariia, a Custom

123. 3 Things CS Job Seekers Waste the Most Time On (That Aren’t Getting Them Hired)

What if the reason your job search is not working has nothing to do with your experience and everything to do with the things you keep wasting time on? In this episode,

122. 5 Ways Top Performing CSMs Use Champions to Drive Adoption, Expansion & Renewals in Their Accounts

What if the biggest opportunities in your accounts are being left on the table because you are treating champions like power users instead of strategic partners? In this

121. How to Land a Customer Success Job You Actually Love (Not Just Any Job)

The people landing the best Customer Success jobs right now are not the ones applying to hundreds of roles. In this episode, I’m breaking down one of the biggest mistake

120. He Applied to 1,000 CS Jobs and Got 0 Interviews. Here's What Finally Worked

You’re not getting rejected because you are unqualified. You’re getting rejected because you are playing the job search game the same way everyone else is. In this episo

119. 4 Steps to Build a Business Case for Your Own Promotion in Customer Success

What if the reason you’re not getting promoted has nothing to do with your performance and everything to do with how you are positioning it? In this episode, I’m walking

118. 7 Mistakes That Are Making Your CSM Interview Stories Land Flat

Why do you walk out of interviews thinking you nailed your answers… but still don’t get the offer? In this episode, I’m breaking down the seven mistakes I see candidates

117. From Laid Off to Director of CS in 60 Days (the 2 Moves That Made it Happen)

What if one message could instantly get you into a final round interview? In this episode, I’m breaking down the real story of how one senior CS leader went from getting

116. 8 Negotiation Mistakes CS Job Seekers Make (That Cost Them Money)

What if the only thing standing between you and a higher offer is how you negotiate it? In this episode, I’m breaking down the 8 negotiation mistakes I see customer succ