Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)

145. Is Applying on LinkedIn Dead? What 2 CS Career Coaches Are Seeing in Hiring Right Now with Rachel Provan

Is applying on LinkedIn actually dead, or is that just what everyone wants you to believe? In this episode, I’m sitting down with fellow CS career coach, Rachel Provan,

144. 6 Skills That Keep CSMs Relevant as AI Changes Customer Success (What CS Leaders Said)

If you're worried about AI taking over your CSM job, I have some good news for you. I just got back from Moment 2026, where pretty much every conversation was about AI.

143. 4 Reasons Hiring Managers Skip Your CSM Resume (And How to Fix Them)

Your CSM resume could be getting rejected in seconds, even when you're perfectly qualified for the job. After reviewing over 1,400 Customer Success resumes and working d

142. Overqualified for Some CSM Jobs, Underqualified for Others? How to Decide Which Roles to Apply For

Are you applying for CSM roles feeling either overqualified or underqualified and wondering where you actually fit? In this episode, I’m breaking down how to decide whic

141. 3 CSM Interview Presentation Mistakes That Get You Cut in the Final Round

What if the thing costing you the job in your final round interview presentation is something you don’t even realize you’re doing? I reviewed around 60 coaching calls wi

140. First 90 Days as a CSM: 5 Things That Make Your Manager Think "Good Hire"

Landing the job is one thing. Proving they made the right decision hiring you is another. In this episode, I’m breaking down five things every CSM should do in their fir

139. 5 Mistakes CSMs Make in the First 5 Minutes of an Interview

That 15 minute recruiter screen you thought was just a casual conversation could be the exact reason you’re not making it to the next round. In this episode, I’m breakin

138. LinkedIn Profile Tips for CSMs: 3 Tweaks That Get You Interviews

You could be the perfect CSM for a role and still never hear from the recruiter simply because your LinkedIn profile isn’t optimized the right way. In this episode, I’m

137. How to Prove ROI to Your Customers (4 EASY Steps)

If you can’t put a number on the value you’re creating for your customers, you’re going to struggle to prove why they should keep paying for it. That’s why in this episo

136. 5 Ways the CSM Role is Changing in 2026 (Beyond the Obvious Stuff)

Everyone’s talking about how the CSM role is changing, but what are companies actually looking for in 2026? I analyzed 25 CSM job descriptions from 2025 and 2026, and th

135. You Nailed the CSM Interview and Still Got Rejected. Here's 4 Reasons Why

You can nail every interview question and still lose the CSM job offer to someone else. In this episode, I’m breaking down four reasons that happens, and none of them ha

134. What to (And Not To) Say About AI in Your CS Interviews

If you think telling a hiring manager you use AI to write emails faster is proving your AI fluency, you might be setting the bar way too low. In this episode, I’m breaki

133. 3 Quick Resume Edits That Get CSMs More Interviews in 10 Mins or Less

Your resume might be the reason you're not getting interviews and it has nothing to do with your experience. In this episode, I'm sharing three resume edits you can make

132. A CS Hiring Manager Who Interviewed 3,000 CSMs Tells You What Gets You Hired with Michael Boyd

When you've interviewed more than 3,000 CSMs, you start to see exactly what separates the candidates who get hired from the ones who don't. In today's episode, I'm sitti

131. 3 Reasons You’re Not Landing CS Interviews (And It’s Not Your Experience)

Why are customer success professionals with great experience still getting rejected for interviews? In this episode, I'm sharing the three biggest shifts happening in to

130. 5 Things NOT to Say About a Career Gap in a Customer Success Job Interview

What if your career gap is not the problem at all, but the way you're talking about it is? If you've ever frozen when an interviewer asked about time away from work, thi

129. 5 Salary Negotiation Mistakes CSMs Make

Are you making one of the biggest salary negotiation mistakes without even realizing it? In this episode, I’m breaking down the five negotiation mistakes I see Customer

128. How To Impress a CS Hiring Manager (From a CS Hiring Manager) with Eric Clouse

What do Customer Success hiring managers actually notice that most candidates never think about? In this episode, I'm joined by Customer Success hiring manager Eric Clou

127. AI Won't Replace You as a CSM (But It Does Raise the Bar) - with Dan Ennis!

AI is not coming for your Customer Success job, but it is changing what great CSMs look like. In this conversation with Dan Ennis, Senior Director of Customer Success at

126. 5 CSM Interview Mistakes That Cost You the Offer

The interview mistakes costing you offers are probably not the ones you think they are. In part two of this series, I'm breaking down the final five interview mistakes o