Mailin’ It! - The Official USPS Podcast

Adopt a Letter, Deliver a Smile: Inside Operation Santa

For more than a century, the United States Postal Service has helped bring holiday wishes to those in need through USPS Operation Santa. What began as a tradition of rece

If the Sirens Sounded: The Postal Service’s Cold War Plan

What would happen to the mail - and the nation’s ability to communicate - if a major Cold War emergency struck? The U.S. government spent decades preparing for that possi

The Return on Returns: Turning Reverse Logistics Into a Competitive Advantage

Returns have become a defining part of online shopping, with U.S. retail returns reaching an estimated $849.9 billion in 2025. In this episode of Mailin’ It, Karla Kirby

The Crime Ring That Left Clues on Social Media

In this true-crime episode of Mailin’ It, hosts Karla Kirby and Jeff Marino sit down with Postal Inspector Stefan Hinds to explore an investigation that began with a Hamp

The Gold Rush, Railroads & the Mail: Connecting the Frontier

How did the U.S. Postal Service help build the American West? In this episode of Mailin' It, USPS Historian Steve Kochersperger takes us on a journey through 250 years o

Why Millions of Books Travel Free Through the Mail

Step behind the scenes of a remarkable 90-plus year partnership between the USPS and the Library of Congress as NLS Director Jason Broughton shares how the Free Matter fo

America's Story, One Stamp at a Time

As the United States celebrates its 250th anniversary, this special episode of Mailin’ It! explores how the country’s history has been documented for over a century in th

The Woman Who Tried to Steal Graceland

When a mysterious company filed a fraudulent foreclosure claim due to an alleged unpaid $3.8 million loan on Graceland, it sparked one of the most audacious real estate s

From Waste to Worth: How USPS Powers the Circular Economy

When a package arrives at your door, it’s easy to focus on what’s inside rather than what it’s shipped in—but the United States Postal Service is working to change that.

Your Questions Answered

What actually happens after you drop a letter in a blue collection box or click “ship” on a package? And why does tracking sometimes look confusing even when everything i

No Mail, Low Morale: The 6888’s Courage to Deliver

In the midst of World War II, a massive mail backlog threatened to cut off news and hope for millions of American soldiers. With morale at a low point, the mission fell t

Under the Hood of USPS: Automation, Innovation and AI

What tech goes into powering a modern delivery network? Go beyond the iconic mail truck and into the world of technology-driven logistics and robotics at the postal servi

The Spy Who Delivered: Elizabeth Van Lew’s Secret Postal Legacy

In the capital of the Confederacy, wealthy socialite Elizabeth Van Lew had a secret. She was one of the Union’s most effective spymasters. From her family’s antebellum ma

A Banner Year for Stamps: The 2026 Lineup

What if you could hold a piece of the American story in the palm of your hand? In 2026, you can. This episode of Mailin’ It! takes you inside one of the most exciting sta

Voice Clones & Phony Texts: Artificial Intelligence Fraud

In an era where technology is advancing at a breathtaking pace, so are the methods of those who seek to exploit it. This episode of Mailin’ It! pulls back the curtain on

Fraud, Forgery, and a Dead Man in Sherman Oaks

A neighbor goes missing. A stranger moves into his home. A web of forged documents untangles as the U.S Postal Inspection Service helps uncover the true story behind a sh

Letters Home: The Great Migration and the Power of Connection

Historian Jim Bruns discusses the Postal Service’s role in the Great Migration, a decades-long movement that saw millions of Black Americans leave the rural South for cit

Behind the Scenes of Peak Shipping Season

In this episode, host Jeff Marino is joined by guests Elvin Mercado and Isaac Cronkhite to discuss how the Postal Service is prepared to deliver during its busiest time o

Direct Effect: Training the Next Generation of Marketers

In this episode of Mailin’ It!, hosts Karla Kirby and Jeff Marino explore how the next generation of marketers is discovering the impact of direct mail through the USPS D

Evolving eCommerce Shipping Solutions

In this episode of Mailin’ It!, hosts Karla Kirby and Jeff Marino jump into the fast-paced world of e-commerce shipping with guest Heather Maday, Senior Director of Sales