Within the Trenches

Latest episodes

Showing 20 · updated from the feed

Within the Trenches Ep 671

Episode 671 features Ashley, your friendly neighborhood 911 dispatcher out of Elkhart City, IN. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web

Sep 16
1 h 25 min

Within the Trenches Ep 670

Episode 670 features four powerful stories that reflect on the 25th anniversary of 9/11. Episode topics – Personal accounts from dispatchers, EMTs, firefighters, and

Sep 11
1 h 28 min

Within the Trenches Ep 669

Ep. 669 features a LIVE broadcast from the 2026 NC PSAP Manager's Conference. Episode topics – Real-life stories from dispatchers and center managers about entering a

Sep 2
1 h 00 min

Within the Trenches Ep 668

Episode 668 features a solo episode in celebration of a Decade of Voices, the tenth anniversary of the #IAM911 movement. Episode topics – The 10-year anniversary and

Aug 28
1 h 42 min

Within the Trenches Ep 667

Episode 667 features Jen, a Dispatch Coordinator with Cass County Sheriff's Department, MI. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics –

Aug 19
1 h 29 min

Within the Trenches Ep 666

Episode 666 features a solo episode where we visit an archive of past 911 calls. This episode is sponsored by RapidSOS Episode topics – The origins of Within the Tr

Aug 12
1 h 37 min

Within the Trenches Ep 665

Episode 665 features Jami, a 911 professional and peer support specialist at Lee Summit Fire, Missouri. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episod

Aug 7
47 min

Within the Trenches Ep 664

Episode 664 features a discussion from round 46 of the Dispatcher's Roundtable on Zero Suicide Kits, red flags, and much more with guest, Dawn Shumway. Episode topics –

Jul 29
1 h 09 min

Within the Trenches Ep 663

Episode 663 features a solo episode where I revisit and celebrate the 13 year anniversary of my last day at Allegan County Central Dispatch in Michigan. Sponsored by

Jul 24
49 min

Within the Trenches Ep 662

Episode 662 features Erica, a peer support specialist and CTO with Calhoun County Consolidated Dispatch Authority, MI. Sponsored by RapidSOS - Facebook | LinkedIn | X

Jul 23
1 h 31 min

Within the Trenches Ep 661

Episode 661 features a panel discussion from a recent Public Safety Showcase virtual event entitled, "Dispatcher Suicide: Breaking the Silence." Sponsored by RapidSOS

Jul 15
1 h 17 min

Within the Trenches Ep 660

Episode 660 features a panel discussion from a recent Public Safety Showcase virtual event covering AI Tech and mental health for 911 professionals. Sponsored by Rapi

Jun 27
1 h 17 min

Within the Trenches Ep 659

Episode 659 features Donna, a 911 professional out of Texas. In this episode, we have a candid conversation on suicide in 911 dispatch. Sponsored by RapidSOS - Facebo

Jun 16
1 h 13 min

Within the Trenches Ep 658

Episode 658 is a solo episode where I discuss the top three things that I had to explain to friends, family, and callers about 911. Sponsored by RapidSOS - Facebook |

Jun 10
47 min

Within the Trenches Ep 657

Episode 657 features Cheyenne, a 911 professional out of Kansas. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Transitioning from firefig

Jun 5
45 min

Within the Trenches Ep 656

Episode 656 features an Open Mic LIVE solo episode. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Highlights and behind-the-scenes from t

May 27
1 h 26 min

Within the Trenches Ep 655

Episode 655 features Mel, a 911 professional out of a regional agency in Missouri. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The sign

May 24
1 h 01 min

Within the Trenches Ep 654

Episode 654 features a candid discussion on the question, "have you ever gotten so used to the chaos that silence feels uncomfortable?" with my guest, Keely. Sponsored

May 12
1 h 19 min

Within the Trenches Ep 653

Episode 653 features Nadine, a 911 professional with Seabrook PD, in Texas. Episode topics – How Nadine accidentally started her public safety career after moving fro

May 6
56 min

Within the Trenches Ep 652

Episode 652 features a Series Finale of the Most Important Seconds broadcast. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Recap of the

Apr 29
1 h 04 min

Chart trend

Position in the Government chart (US), last 90 days.

#1#95#188JunJulAugSep

#45

all-time peak

day in the top 50 since Nov 2024

Chart positions

Where Within the Trenches ranks today in each Apple Podcasts chart (US, Sep 20, 2026).

#152 ▼ 13 Government US

What listeners say

A curated, balanced selection of Apple Podcasts reviews.

Edited: The host definitely took my previous review, very respectfully, and I can hear such an amazing, awesome difference in the latest episode! In my humbled opinion, it’s a very well deserved 5 stars! I appreciate the sensitivity to heart wrenching stories and love hearing the inevitable, funny stories to lighten the mood back up again, also! New listeners: I can vouch that if you give 5 stars and constructive feedback, he’ll do his best to implement by the next episode. Just give it a chance!

FailureisFeedback · Sep 2020

I’m a retired police sergeant and spent 10 years supervising our department’s Homicide Unit. I could never have done my job without our wonderful dispatchers. For me they were (and are) a critical part of the team. You are truly the first, first responder. I’ve written the Behind and Beyond the Badge series and dispatchers and their stories are included in both volumes. I’m so glad that you have this podcast for 911 dispatchers. I’ve only listened to a few episodes but plan to listen to more. I’ve learned a lot. Keep doing what you’re doing!

Dmb213 · Jan 2020

This is one of my regular podcasts and I love it. How ever this last episode had background music going with the person talking over it. That background music needs to go. Other than that this podcast is solid.

melinderface88 · Jul 2019

What started as a podcast with a precise focus for the reclassification of 9-1-1 Dispatchers has evidently transformed into something so much greater. Ricardo is inching ever closer to seeing his original goal succeed and is now able to broaden his podcast to the many other obstacles presented to dispatchers, dispatch centers, and the 9-1-1 community as a whole. Through imaginative listening, I have been able to share with my family the type of stresses that I deal with. Through the interviews I have learned how to better cope with these stresses, how to better perform at my job, as well as gain insight on how to better my center. Thank you and keep it up Ricardo!

WD4B · Jun 2019

Too much chatter between the guests and the podcaster. I’d really rather you just get to the point of the podcast. Otherwise, I enjoy it.

reinkekr · Nov 2017

We strive to present a balanced view by showing a diverse range of reviews from Apple Podcasts.