Keys To The Shop : Equipping Coffee Shop Leaders

SHIFT BREAK! It's Got To Hurt If It's To Heal! : The Pins and Needles of Positive Change

All too often we are likely to stick with the comfortable and known dysfunction or the habitual neglect of important areas of our business, than to take the uncomfortable

625: 5 Ways To Make Your Coffee Taste Better

The quality of your coffee is one of the main reasons people choose your cafe vs another. It is the baseline expectation customers have for a specialty coffee shop and to

624: Founder Friday! The Power of Inclusion w/ Lindsay Wredge of 321 Coffee in Raleigh, NC

One of the coolest things about coffee is how it can be used as a catalyst for change. Today we are going to be talking with someone who has built one of the best example

SHIFT BREAK! It's The Way You Say It: Tips For Improving How People Receive Your Words

You may have the best advice and information, but then your delivery can often fall flat or even have the opposite effect. This is very common in the cafe leadership envi

623: Coffee Content Overload! What Matters Most When Consuming Content Today

Today we have an impossibly vast range of resources and content about anything you need to learn or know about coffee and coffee shops. What a time to be alive! The issue

SHIFT BREAK! Don't Give Your Staff Invisible Targets

If we want our staff to succeed, we have to give them clear target to aim for. Unfortunately shocking number of cafes have what I would describe as invisible targets that

What are the Key Holder Coaching Groups?

For cafe owners, the way you and your coffee shop grow is determined by how you are supported and nourished by community. The trouble is most owners are isolated, stres

622: Lifting Up Coffee Farmers w/ Ben Carlson of Long Miles Coffee!

In coffee we can often question the impact of our efforts. Over time though, small consistent steps in the right direction can not only carry you over many miles, it can

SHIFT BREAK! What It Means To Have Integrity In Our Work

Integrity is hard to identify unless you are actively looking for and working on it. But what is "it"? Well, in some ways it is consistency, but that is not enough. Integ

621: Managment, Supply Chain, and Building Great Teams w/ Ewelina Kania!

In order to provide excellence in the cafe, we need to focus on people. Building, caring for, and managing a team is the cornerstone of any great cafe. The potential of y

SHIFT BREAK! Challenge and Affirmation: Why You Need Both In Your Coffee Shopp

If we know anything it is that striking a balance in our communication is very difficult. It often feels like we are neglecting affirmation for fear of not addressing iss

620: Creating Spaces For Joyful Hospitality w/ Mo Maravilla of Studio Tigre

As we continue to see specialty coffee shops grow and expand into the furthest reaches of the globe, one thing remains an enduring value to customers. That feeling of bel

Special! Interviews From Coffee Fest Chicago 2026! w/ Lan Ho (Fat Miilk), Miranda Haney (Barista Friend), Asia Vo (Loba Pastry and Coffee))

Every Coffee Fest we sit down with presenters and speakers to talk about their field of expertise and learn from their experience in coffee. This time we had a wonderfu

SHIFT BREAK! Walking Out Effective Leadership and Management

Leading and managing are only as effective as your knowledge and understanding of the who, what, and why of your cafe. Sadly many people with the title of manager or in p

619: 4 Mindset Shifts Every Cafe Owners Needs

How we think determines how we act. This is especially true when it comes to pressurized situations like the kind that we find in a busy coffee shop environment. We talk

618: Founder Friday! w/ Tim Wendelboe | Oslo, Norway

It's Founder Friday and I am so pleased to finally welcome the one an only Tim Wendelboe!  Tim Wendelboe runs his own roastery and espresso bar in Oslo, Norway where he

SHIFT BREAK! Start Small

Seemingly in balance to our episode with Kwame Christian on big swings, we need to talk about small starts!  Making decisions about size, scope, and scale of our cafes

617: Kwame Christian On How To Take Big Swings in Your Career and Business

There is wisdom in taking well considered steps in your life and business. The trouble is that sometimes, when the best move is a big one, we can write it off as unwise o

SHIFT BREAK! Are You Holding Your Business Back? Let it Grow!

I had a conversation with a successful cafe and roastery client recently. We talked about delegation and what was standing in the way of them giving tasks and authority t

616: How to Run a Boardgame Cafe w/ Kevin Kerkhof of Hitherto Coffee and Gaming Parlour!

Boardgames and coffee! The two were meant for one another. Gathering around a table to share an experience with your friends and family is core to how community happens.