In Their Own Words

Are You Managing the Organization or Just the Parts?

What if most CEOs misunderstand their real job? It's a question the legendary management thinker Dr. W. Edwards Deming loved to ask. Too often, leaders make decisions tha

Don't Just Do Something

What do you fix first when everything seems to need attention? Caroline faced that question while helping former students navigate life beyond United Schools. She wanted

A New Lens with Balaji Reddie (Part 9)

What if the way you measure performance is actually making your organization worse? Balaji Reddie and Andrew Stotz dig into Points 7 through 9 of Deming's 14 Points: lead

John Willis: Why AI's Biggest Problem Isn't Technology

What if your AI strategy is creating more risk than progress? John Willis joins Andrew Stotz to trace how Deming's System of Profound Knowledge shaped the way he thinks a

A New Lens with Balaji Reddie (Part 8)

What if your cheapest supplier is secretly your riskiest? Balaji Reddie unpacks Deming's Points 4, 5, and 6 with Andrew Stotz by exploring Deming's thinking on suppliers,

Are You Learning or Just Staying Busy?

If you've led an organization or a team for more than a few years, you've probably watched the same problems resurface again and again. Different initiatives. Different p

A New Lens with Balaji Reddie (Part 7)

What did Dr. Deming really mean when he said to "cease dependence on mass inspection"?    In this episode, Balaji Reddie and host Andrew Stotz unpack why one Ford manager

From Teacher to The Deming Institute Leader: Jake Rodgers' Story

"Once you see it, you can't unsee it." What starts as a teacher's search to reduce conflict can become a lifelong journey in leadership and transformation. In this ep

Why Strategic Plans Fail (And What Actually Works Instead)

Why do good strategic plans so often fail to produce different results? John Dues joins Andrew Stotz to explore a simple idea: organizations do not run on strategic pl

A New Lens with Balaji Reddie (Part 6)

What happens when an organization gets so focused on results that it forgets why it exists? Andrew Stotz and Balaji Reddie dig into the first of Deming's 14 Points, const

A New Lens with Balaji Reddie (Part 5)

"Every time this child was proven wrong, he learned something new." In this episode, Andrew Stotz continues his conversation with Balaji Reddie as they explore two ess

Go Small or Go Home

What if the best leaders are not the ones with the biggest ideas? In this episode, John Dues argues that the leaders who make the greatest impact are the ones who create

A New Lens with Balaji Reddie (Part 4)

What if better management starts with seeing connections that were there all along? In this conversation, Balaji Reddie and Andrew Stotz unpack one of the most powerful a

A New Lens with Balaji Reddie (Part 3)

"I'm not here to teach you anything new. I'm here to make you see things that you normally would not see." — Dr. W. Edwards Deming In this episode, Deming educator Bala

A New Lens with Balaji Reddie (Part 2)

What does great leadership actually look like? Can you make a difference even if you're in the middle of the hierarchy? "If you think you're too small, you've not spent

What Deming Knew That Your Dashboard Doesn't

Why do more pressure, more meetings, and more accountability so often produce the same outcomes? John Dues and Andrew Stotz explore Deming's overlooked insight that resul

A New Lens with Balaji Reddie (Part 1)

What if the problem isn't your strategy, your people, or your tools, but the lens you're looking through? In this first conversation with Andrew Stotz, quality educator B

Why Commissions Didn't Fix Our Sales Problem

What if your sales problem isn't your people — but the system they're stuck in? Mike Carr spent years doing what everyone told him to do: commissions, quotas, performance

Fitness Matters: A Deming Success Story (Part 4)

How do you run an offsite that actually changes performance — not just conversations? In this episode, Travis Timmons and Kelly Allan share with Andrew Stotz what happene

The Courage to Not React

What do you do when a new data point drops—and all eyes turn to you? In this episode, John Dues and Andrew Stotz explore the leadership discipline required when performan