Civic Innovators

Introducing Rob Lloyd: An Operator’s Perspective on Modernizing Government in the Age of AI

In this milestone episode, Civic Innovators welcomes a new co-host: Rob Lloyd, Director of the Center for Digital Government and former CTO of Seattle and San Jose. With

Visibility as a Service: How Stockton Turned Workflow History Into Real-Time Permitting KPIs

How does a city turn raw permitting data into real operational insight? In this episode, Accela CEO Noam Reininger and e.Republic Chief Innovation Officer Joe Morris ta

Modern by Design: How Mesa’s Paperless Transformation Future-Proofed City Services

What does it take to go fully paperless overnight? In 2017, Mesa, Arizona eliminated paper from permitting, planning, and licensing entirely. No phased rollout. No fallb

The Cleveland ERA: A Playbook for Transparent, Customer‑First Permitting

What does it take to modernize one of America's most complex permitting systems and make it work for residents?In this episode of Civic Innovators, we visit Cleveland, Oh

When Disaster Strikes: How Butte County Uses Accela to Rebuild and Recover

On this episode of Civic Innovators, we spotlight how Patrick Miner and Butte County are redefining disaster recovery and community resilience by leveraging Accela’s scal

From 50 Days to 6.5: The Develop 901 Story of Modernizing Development Services

On this episode of Civic Innovators, we spotlight how Memphis/Shelby County’s Develop901 initiative is transforming development management, connecting departments, and dr

From 90 Days to Next-Level Service: Citrus County's Customer-Centric Permitting Transformation

When Eric Landon, Growth Management Director for Citrus County, Florida, faced 90-day permit delays and mounting constituent complaints, he knew something had to change.

Governance in Action: How San Diego’s IT-Business Partnership Drives Civic Success

On this episode, we will spotlight how the City of San Diego built a successful IT-business partnership to deliver effective technology solutions. Elyse Lowe and Jonathan

Rewriting the Rules: Inside Merced County’s Permitting Overhaul

In this episode of Civic Innovators, we sit down with Nicole Ubbink, Assistant Director of Community and Economic Development for Merced County, California, to explore ho

Building Efficiency: How Tampa & Lennar Homes Cut Plan Review Times by 30%

Cities and builders are collaborating to streamline complex processes, reduce delays, and meet the challenges of modern development head-on. In this episode, join Accel

Unified for Impact: How Clark County Modernized Government Services at Scale

What Happens in Vegas… Can Transform Your Agency    Discover how Clark County CIO Bob Leek is transforming government services through strategic vision, platform integr