The Claim Game

The $52.74 Billing Mistake Costing Your Practice Thousands

EPISODE SUMMARYEvery denied claim costs your practice more than delayed revenue. According to the 2026 Availity Abrasion Index, reworking a denied claim costs an average

In-House vs. Outsourced Billing: What’s Right for Your Practice?

EPISODE SUMMARYAs your practice grows, the way you handle billing may need to grow with it. What once felt manageable can quickly turn into weekends spent chasing claims,

Why More Patients Won’t Fix Your Practice’s Revenue Problem

EPISODE SUMMARYA full schedule doesn’t always mean a financially healthy practice. Sometimes the real problem isn’t patient volume—it’s revenue that’s getting stuck in th

Are You Being Underpaid? Understanding Your Insurance Reimbursement Rates

EPISODE SUMMARYYour reimbursement rate isn’t necessarily the market rate. In this episode of The Claim Game, Jeremy Zug explains why practice owners should look beyond th

Scaling a Group Practice Without Burning Out with Gabrielle Juliano-Villani

EPISODE SUMMARYIn this episode of The Claim Game, Jeremy Zug sits down with Gabrielle Juliano-Villani, LCSW, to discuss scaling a seven-figure group practice, navigating

Scaling a Group Practice Without Sacrificing Your Vision with Michelle Perry

EPISODE SUMMARYIn this episode of The Claim Game, Jeremy Zug sits down with clinical psychologist and practice owner Dr. Michelle Perry to discuss innovation, problem-sol

How to Scale a Private Practice to Seven Figures with Nicole McCance

EPISODE SUMMARYIn this episode of The Claim Game, Jeremy Zug sits down with retired psychologist and business coach Nicole McCance to discuss how she grew from a burned-o

From Insurance to Private Pay: Building a Practice with Tara Wells

EPISODE SUMMARYIn this episode of The Claim Game, Jeremy Zug sits down with Tara Wells, sports social worker and founder of Finish Line Mindset, to discuss building a pri

Alexandra Hoerr on Scaling Optimum Joy Without Losing Its Culture

EPISODE SUMMARYIn this episode of The Claim Game, Jeremy Zug sits down with Alexandra Hoerr, founder of Optimum Joy, to discuss building and leading a growing group thera

Burnout, Anxiety & The Science of Stuck with Britt Frank

EPISODE SUMMARYBurnout isn't a personal failure, and feeling stuck doesn't mean you lack motivation. In this episode of The Claim Game, Jeremy Zug sits down with psychoth

Anne Neal on How Availity Is Reducing Claim Denials and Administrative Waste

EPISODE SUMMARYIn this episode of The Claim Game, Jeremy Zug sits down with Anne Neal, Vice President of Product Management & Payment Integrity at Availity, to discuss th

Hemant Gupta on AI, Insurance, and the Future of Healthcare

EPISODE SUMMARYIn this episode of The Claim Game, Jeremy Zug sits down with Hemant Gupta, physician advisor and former Chief Medical Officer at UnitedHealthcare, to explo

Daniel Fava: The New SEO Strategy for Private Practice Websites

EPISODE SUMMARYIn this episode of The Claim Game, Jeremy Zug sits down with Daniel Fava, founder of Private Practice Elevation, to discuss how your website can become an

The AI Social Worker: Marina Badillo-Diaz on AI, Ethics & Mental Health

EPISODE SUMMARYIn this episode of The Claim Game, Jeremy Zug sits down with Dr. Marina Badillo-Diaz, LCSW, founder of The AI Social Worker, to explore how artificial inte

How to Sell a Therapy Practice: Dan King on Valuation, M&A & Private Equity

EPISODE SUMMARYIn this episode of The Claim Game, Jeremy Zug sits down with Daniel King of Fireside Strategic to explore the realities of healthcare mergers and acquisiti

Danny Freed on How Blueprint Is Reinventing the Mental Health EHR with AI

EPISODE SUMMARYIn this episode of The Claim Game, Jeremy Zug sits down with Danny Freed, founder and CEO of Blueprint, to discuss how AI is transforming mental health pra

Practice Audit: Danielle Hayes on Building a 150-Clinician Cash-Pay Therapy Practice

EPISODE SUMMARYIn this episode of The Claim Game, Jeremy Zug sits down with Danielle Hayes, founder of Therapy Austin, to explore how she grew a cash-pay therapy practice

Practice Audit: Building a Multi-Location Therapy Practice with Shannon Hiser

EPISODE SUMMARYIn this episode of The Claim Game, Jeremy Zug sits down with Shannon Hiser, founder of The Wellness Counseling Center LLC, to discuss the realities of scal

How to Fix Insurance Claim Rejections in Private Practice

EPISODE SUMMARYIn this solo episode of The Claim Game, Jeremy Zug breaks down one of the most common—and most fixable—revenue cycle challenges: claim rejections. Learn th

Initiating the Game

EPISODE SUMMARY Welcome back to The Claim Game! In this episode, Jeremy and Kathryn Zug zoom into the first critical "territory" on your Revenue Cycle Management (RCM) g