Technology · Neeraj Verma

Speak to an Agent

by Neeraj Verma

Speak to an Agent explores what it really takes to bring AI into large organizations, why AI can't fix a problem you haven't already solved, why real understanding matters more than a polished voice, and why the domain expert who knows how to use AI is becoming the most valuable person in the business. Featuring the people and ideas shaping the future of CX AI, the innovators, the thought leaders, and those making the decisions. They get candid about what's working, what isn't, and what changes now that machines can reason, plan, and act at a human level, and sometimes beyond it. If you're responsible for putting AI to work inside your organization, this is a conversation you won't want to miss.

Latest episodes

Showing 5 · updated from the feed

Value Is Sexy | Eric Siegel

Season 1 Episode 4 | Value Is Sexy Gooder AI’s Eric Siegel on Why Most AI Projects Never Make It to Deployment Gooder AI founder Eric Siegel says the industry is obsess

Oct 14
37 min

Whoever Owns the Workflow Owns the Enterprise | Sarup Paul

Season 1 Episode 3 | Whoever Owns the Workflow Owns the Enterprise | Sarup Paul Why Sarup Is Betting on Workflow Orchestration as the AI Control Plane ServiceNow's CRM p

Sep 30
25 min

Everything Is a Code Problem | Uri Eliabayev

Season 1 Episode 2 | Everything Is a Code Problem | Uri Eliabayev Founder of Israel's Biggest AI Community, on Why AI Strategy Is Really an Engineering Problem Uri Elia

Sep 30
35 min

Voice AI's Biggest Bottleneck | Dylan Fox

Season 1 Episode 1 | Voice AI's Biggest Bottleneck | Dylan Fox What It Actually Takes to Ship Voice AI AssemblyAI founder Dylan Fox on why voice AI was left for dead.

Sep 30
23 min

Speak to an Agent, Coming Soon

Launching Wednesday, September 30th. Speak to an Agent explores what it really takes to bring AI into large organizations, why AI can't fix a problem you haven't already

Sep 16
1 min

What listeners say

A curated, balanced selection of Apple Podcasts reviews.

I really enjoy this podcast & the great information it’s proving for those of us navigating the AI space within the customer success world. Thought-provoking & helpful!

NoExcueWork out · Oct 2026

I listen to podcast about AI and LLMs but it’s refreshing to have a podcast that is directed towards AI specifically as it pertains to Customer Experience (CX). The first two episodes were very relevant and helped me understand the progression of STT and the inter workings of voice AI agents.

Orlandoguy123 · Oct 2026

First 4 episodes captured and held my attention. So many insights from industry leaders clarifying state-of-the market and project near-term and longer-term future developments!

IlDavo · Sep 2026

Thrilled to see the people and ideas who are progressing CX AI in the room, actually having the conversations we’ve all been wanting to hear. Such a deep breath of fresh air.

katywag · Sep 2026

We strive to present a balanced view by showing a diverse range of reviews from Apple Podcasts.

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