Service Drive Revolution with Chris Collins

SDR #374: Fixed Ops Should Carry Dealerships

Why isn't Fixed Ops saving dealerships while vehicle sales and front-end gross are falling? In Service Drive Revolution #374, Chris, Hogi and Adam examine why service a

SDR #373: 5 Things Great Service Managers Do

Great service managers don't simply survive the month—they build stronger teams, improve the customer experience and create consistently profitable service departments.

SDR #372: BDC: AI or Humans - What's Better?

Should your dealership replace its human BDC with AI? Not so fast. In SDR #372, Chris Collins, Hogi, and Adam break down what AI phone systems can—and still can't—do insi

SDR #371 - Selling Cars From The Service Drive

What if your service drive became one of your dealership's most powerful—and consistent—vehicle sales channels? In this episode of Service Drive Revolution, Chris Collins

SDR #370: How To Reduce Parts Obsolesence

Chris, Hogi, and Adam address a bizarre, viral forum post targeting Chris Collins Performance on a competitor's platform. The team breaks down the obvious inconsistencies

SDR 369: The Gap Between Posted / Effective Labor Rate

In this episode of Service Drive Revolution #369, Chris, Hogi, and Adam take on one of the most widespread profit leaks in dealership service departments: the massive gap

SDR #368: It's Not Traffic... It's Your Techs!

In this episode of Service Drive Revolution #368, Chris, Hogi, and Adam dig into one of the biggest and most expensive misconceptions plaguing dealership fixed operations

SDR #367: 5 Dumb Things Service Managers Say

In this episode of Service Drive Revolution #367, Chris, Hogi, and Adam count down the top 5 dumbest things service managers say on the drive. While this list is packed w

SDR #366: 3 Mistakes You're Making With Video Inspections

In this episode of Service Drive Revolution #366, Chris, Hogi, and Adam keep the energy rolling right out of America's historic 250th Fourth of July weekend by tackling a

SDR #365: How Owning A Dealership Changed Me

In this episode of Service Drive Revolution #365, Chris, Hogi, and Adam take the show on the road to beautiful Indiana! Broadcasting completely LIVE, Chris shares a deepl

SDR #364: What I Learned As A General Manager

In this episode of Service Drive Revolution #364, Chris, Hogi, and Adam dive deep into the mindset shift, the career trajectory, and the harsh realities behind stepping o

SDR #363: Live Kick-Off: What You'll Learn!

In this episode of Service Drive Revolution #363, Chris, Hogi, and Adam make history by officially broadcasting the show completely LIVE on YouTube for the very first tim

SDR #362: How I Fix Broken Auto Dealerships

In this episode of Service Drive Revolution #362, Chris, Hogi, and Adam dig deep into the reality of what it actually takes to walk into a failing service department and

SDR #361: How I Mastered Dealership Financial Statements

In this episode of Service Drive Revolution #361, Chris, Hogi, and Adam continue our origin series by jumping back in time to the moment Chris realized that financial sta

SDR #360: How I Arguably Made The Best Advisor Training

In this episode of Service Drive Revolution #360, Chris, Hogi, and Adam share the incredible origin story of how the best Service Advisor training in the industry was act

SDR #359: How I Got In The Car Business Part 1

In this episode of Service Drive Revolution #359, Chris, Hogi, and Adam kick off a brand new series diving into the origin story of the Bulldog. Chris reminisces about th

SDR #358: Viewer Q&A: Secret To Getting Promoted

In this episode of Service Drive Revolution #358, Chris, Hogi, and Adam dive into a controversial trend: dealerships using social media to make fun of their own customers

SDR #357: YouTube Q&A: Your Top Comments Answered

In this episode of Service Drive Revolution, Chris, Hogi, and Adam dive deep into the YouTube comment section to answer your most pressing questions about shop flow, advi

SDR #356: Coaches Roundtable: Your Top Questions Answered!

In this new episode of Service Drive Revolution, the entire CCI coaching staff is in the room — Chris, Jean, Hogi, Hunter, Blake, Adam, Jared, Avery, and Cliff — answerin

SDR #355: Why Customer Retention is Your Best Marketing Strategy

Service Managers, Fixed Ops Directors, and Dealership Owners — are you tired of spending a fortune on marketing just to fill your drive with one-time customers? Most deal