Home Care Strategy Lab

How a First-Time Owner Built to 1,000 Weekly Hours in 20 Months (Keyur Shah)

#75 Keyur Shah entered home care with no ownership or healthcare experience and grew Senior Helpers of Coastal Orange County to 1,000 weekly hours in just 20 months. He w

How Tribute Is Building AI In-House and Saving 300+ Hours a Month (Andrew Dobson)

#74 Tribute Home Care has no engineers, so Andrew Dobson stepped up and is helping build AI tools in-house that collectively save 300+ hours per month. He explains how a

How Caregivers of America Rebuilt Operations Around the Client Journey (Jenni Scherer)

#73 After six home care companies merged, Caregivers of America was left with six ways of doing things, costly process gaps, and no clear ownership of the full client jou

You Can’t Afford to Say Yes to the Wrong Client (Becky Reel)

#72 Saying yes to every family might increase revenue, but one wrong-fit client can cost your agency caregivers, reputation, and weeks of scheduling headaches. Becky Reel

Three Workforce Development Programs That Actually Support Caregivers (Daniel Stringer)

#71 Total Care Connections CEO Daniel Stringer shares how his team supports a workforce of roughly 1,000 active employees delivering 17,000 hours of care each week. He br

A Financial Framework to Run Before Your Next Growth Move (Adam Shriver)

#70 A typical $4-5M home care agency usually has the team, infrastructure, and capital to consider their next growth move—opening a new office, adding a new payer contrac

The Only Home Care Scorecard You Need (Krystal Wilkinson)

#69 Most home care agencies are drowning in reports but still struggling to identify problems before they impact growth. Krystal Wilkinson, President of Adultcare Assista

Four Ways for Caregivers to Increase Their Pay Rate (Kimberly Jones)

#68 When a caregiver asks, “when do I get my next raise?”, do you have a good answer? Kimberly Jones, Vice President of Help at Home Senior Care, shares the transparent f

How to Build an Advanced Dementia Care Program (Ryan Whittington)

#67 Ryan Whittington, CEO of Seniors Home Care in St. Louis, shares how one struggling dementia client led his team to build Sage In-home Memory Care—a completely separat

What It Looks Like to Sell to a Home Care Roll-Up And Stay On

#66 Adam Berry built As Close as Family over nearly a decade before realizing the business had outgrown what he could sustainably manage on his own. Rather than walking a

Why You Might Be Headed For 6-Figure Fines (And How to Avoid Them)

#65 Many home care agencies don't realize they've crossed the Affordable Care Act threshold until the IRS comes knocking. Brendan Mullins, CRO of Vitable Health, explains

Can Your Agency Survive Losing Its Best Scheduler? (Corey Grissom)

We cover: Why home care leaders are moving from AI exploration to real-world adoption.The buy-vs-build debate and why many agencies are choosing AI partnerships.Helping

The Hidden Cost of Bad Data in Home Care (Brady Schwab)

We cover: Brady's journey from audiology to home care innovation.Right at Home's growth to 600+ franchises across four countries.Staying focused on non-medical home care

How Team Select Is Predicting Readmissions Before They Happen (Meghan Willson)

We cover: Team Select's growth across 15 states, 9,000 employees, and 5,000 patients.Meghan's transition from physical therapist to technology leader.Using operational t

Why Response Time is Your Most Important Sales Metric (Brad Gilmore)

Bonus episode recorded live @ Home Care Innovation Forum in Palm Springs, CA Key topics include: Why weekly new revenue is the most important sales measurement and how i

Nearly 100% Show Rates When AI Handles 830 Caregiver Touches a Week (Nate West)

#64 Most home care agencies are still operating the old way: phone calls, spreadsheets, reactive scheduling, and constant firefighting. Nate West, owner of Heritage Home

The Gold Standard for Dementia Home Care (Jim Kimzey)

#63 Most home care agencies treat dementia care as a service line. Full Bloom built an entire company around it. Jim Kimzey, Co-Founder of Full Bloom Home Care, shares th

Top Five Sales Activities that Drive Home Care Referrals (Sean Reiley)

#62 Most home care sales reps stay busy—but very few generate high-quality referrals consistently. Sean Reiley, CTO at 52 Weeks Marketing, breaks down the specific sales

The Real Barrier to Aging-in-Place Technology Isn’t Families (Paula Marks)

#61 90% of home care calls still happen in crisis mode—after the fall, hospitalization, or cognitive decline has already escalated. Paula Marks, VP of At Home Caregivers,

How Coastal Care Partners Built a One-of-a-kind Integrated Care Model (Amy Pierce)

#60 Amy Pierce spent more than 20 years as a nurse and saw firsthand how fragmented healthcare makes it incredibly difficult—especially for older adults—to navigate.  In