Habitual Excellence, Presented by Value Capture

Defining a Great Health Care Leader – A National Innovator Leverages a Dual Role

In this episode of the Habitual Excellence Podcast, Ken Segel talks with Dr. Tracey Hoke of UVA Health about her journey from pediatric cardiologist to healthcare executi

How Emplify Health Leaders Use a High-Performance Operating Model to Drive Results for Today and Tomorrow

In this episode of Habitual Excellence, Ken Segel speaks with Heather Schimmers, President of Emplify Health, about leading through change while building a stronger, more

Revered Clinical Leader on Leading for Today and Tomorrow in 2026

In this episode of the Habitual Excellence Podcast, Ken Segel sits down with Dr. Tracy Gosselin, Chief Nurse Executive, Senior Vice President, and Enid A. Haupt Chair in

Solving the Growing Healthcare Communications Challenge with GenZ

Communication is one of healthcare's greatest challenges, and one of its greatest opportunities. In this episode of Habitual Excellence, Ken Segel is joined by Richard Ev

When Leaders Decide to Change “The Way We Run the Place”

In this episode of Habitual Excellence, Ken Segel speaks with Dr. James Shamiyeh, Chief Operating Officer at University Tennessee Medical, about the organization’s Everyd

Leading Academic Health Centers for Excellence in 2026

In this episode of the Habitual Excellence Podcast, Ken Segel speaks with Ben Schwartz, MD, a physician leader at Banner Health, about what it takes to lead large academi

Excellence in Value-Based Care

How a systemic approach to continuously strengthening relationships builds high performing systems of care  In this episode of the Habitual Excellence Podcast, Ken Segel

Episode 100 A Milestone in Habitual Excellence

Celebrating 100 Episodes of the Value Capture Podcast Top 10 Conversations That Shaped How We Think About Healthcare Excellence One hundred episodes. Hundreds of leader

How Not to Live With Chaos

In this episode, Ken speaks with Meghan Scanlon, Director of Operational Excellence at Penn State Health, for a candid and hopeful conversation about a question many heal

Moving Upstream to Preserve Health

Welcome to Episode #98 of Habitual Excellence, presented by Value Capture. In this inspiring episode, Geoff Webster, Chair of the Pittsburgh Futures Collaborative, and Ke

Dramatic Perioperative Gains … Sustained

In this episode, host Ken Segel talks with Donise Musheno, Vice President of Perioperative Services at Lancaster General Hospital (Penn Medicine), about leading large sca

Employees First, Customers Second, Shareholders Third.

In this episode, Justin McElhattan leads with humility in such a deeply authentic way that it took us years to convince him to be a guest on this podcast.  We persevered

Daily Management System 2.0 Brings Results at Lakeridge Health

In this episode, the Lakeridge Health team reflects on their shift from DMS 1.0 to 2.0. Their first system was filled with activity, but huddles and routines often felt d

The Voice of the Shingo Principles in Healthcare – Lessons from 7 Years Inside

This episode of Habitual Excellence featuring Jake Raymer will have health care leaders thinking deeply and acting differently.  Raymer is both the past education directo

Working to Leverage a Foundation of Clinical Integrity to Improve the Health of more than 40 Million Americans

Robert Mandel MD, is the President of Clinical Excellence and Chief Medical Officer for Carelon Health, a subsidiary of the huge payer-provider platform Elevance Health. 

Culture Is The Answer: Practical Success In The C-Suite From a Repeatable Playbook For Excellence

Carrie Willetts is one of the next-generation leaders of the Habitual Excellence movement, finding new ways to connect its ideas to everyone in the organization, practica

Celebrating 20 Years of Value Capture

In this episode of Habitual Excellence, Value Capture is celebrating 20 years of supporting visionary healthcare leaders by introducing its own next generation CEO, Shana

Innovative ambulatory growth, focused on the fundamentals

Join us in this insightful episode as we explore how to grow ambulatory care successfully while fulfilling an organization's core purpose. Our guest, Simon Curtis, COO of

World-Class Operations, Forward-Thinking Strategy: Lessons in Public Health Leadership

In this discussion, Dr. CJ Kunnappilly, CEO of San Mateo County Health, emphasizes the critical importance of leadership clarity and strategic focus in public health. He

Beyond the Uniform: Dr. Kecia Kelly on Leadership and Veteran Care

In this special Veterans Day edition of the “Habitual Excellence” podcast, host Ken Segel interviews Dr. Kecia Kelly, Senior Vice President and Chief Nursing Officer at L