CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader

The Five Directions Every Great CS Leader Leads In

Ready to build the leadership muscles behind all five directions? Lead2Scale is Angeline's 12-week live cohort program for CS leaders serious about growing into the

The Customer Success Playbook for Building the Relationship with the Decision-Maker

The most common problem I hear from CS leaders is that their CSMs build strong relationships at the user and champion level, but weak or nonexistent relationships with th

Why Your CS Team Needs Veto Power And How to Earn It

Most CS teams operate as the cleanup crew for decisions they were never consulted on. Sales closes bad-fit deals, product makes changes that create customer friction, and

From Coordinators to Trusted Advisors: How to Coach Your CSMs Through This Shift

Most CSMs are stuck in coordination mode (e.g. running activities, managing tasks, and keeping things organized) when what their customers actually need is someone who ca

AI for CS Leaders Spotlight: Dee Kachra on Strategy Over Tool

Dee Kachra has built a career across procurement, consulting, speech therapy, and customer success — always centered on people, problems, and outcomes, with a close eye o

AI for CS Leaders Spotlight: Beth Huckerby's Take: AI Won't Replace CS. It Creates Space to Think.

Beth Huckerby has spent 15+ years in customer success across IT, telecoms, and health and wellbeing. Like a lot of CS leaders, she came to AI asking one very honest quest

AI for CS Leaders Spotlight: Suzanne Hitcho on Building an AI Operating Model for the Whole Business

Suzanne Hitcho has spent her career at the intersection of customer success, go-to-market, and value realization from Pfizer, Coca-Cola, and Disney to six years in B2B Sa

The CS Leader's Guide to Designing Compensation Plans That Scale

Compensation plan design is one of the most consequential decisions a CS leader makes, and one of the least discussed. In this episode, we break down how to design CS com

How Consumption-Based Pricing Changes Everything About Customer Success

Consumption-based pricing is reshaping how CS teams need to operate and most CS leaders are navigating it without a clear playbook. When customers pay for what they use,

What to Protect, What to Delegate, and What to Let Go Of as a CS Leader

This episode is a practical breakdown of how to structure your time as a CS leader with intention. What to protect, what to delegate, how your calendar should evolve as y

How to Coach Your CSMs to Say No Without Losing the Customer Relationship

This episode is a full coaching breakdown of how to build the ability to say no into your team: the mindset reframe, the framework for knowing when to push back, the lang

How to Manage Up When Your Leadership Doesn't Understand What Customer Success Does

We break down what it actually takes to manage up effectively as a CS leader, from translating CS work into the language of revenue and risk, to building visibility befor

How to Coach Your Customer Success Team to Manage Their Book of Business With Intention

Most CS leaders know their team isn't managing their book of business as well as they could be. What fewer leaders recognize is that the gap usually isn't motiv

Coaching Spotlight: Structure, Strategy, and Scale with Senior Client Director Deepa Jain

When you are leading a growing CS team through real organizational change, knowing what to prioritize and how to sequence it matters. In this episode, Angeline is joined

Playbook Teardown: Success Planning

Success planning is one of the most overlooked motions in CS and one of the most impactful when done right. In this episode, we are doing a full playbook teardown on what

The Client Win-Back Playbook: How to Re-Engage Churned Customers and Win Them Back

In this episode, we are unpacking a motion most CS teams overlook or treat as a vague hope: winning back churned customers. Instead of “maybe they will come back someday,

How To Get Promoted From CSM to Customer Success Team Lead

In this episode, we are digging into a question a lot of high-performing CSMs have but rarely say out loud: What does it actually take to move from individual contributor

Lead2Scale Spotlight: Building Customer Success From Scratch at a Startup

In this special episode, we spotlight one of the participants of my signature program: Lead2Scale [L2S]: The CS Architecture Program. You’ll hear directly from Ellen Kuh

How Customer Success Applies to Service Companies (Not Just SaaS)

We’re breaking down how Customer Success thinking applies just as much to service businesses as it does to SaaS. Whether you run an implementation team, an agency, a con

One-Slide Value Review Q&A: How To Turn Your Slide Into Real Exec Conversations

In this episode, I am answering the questions we did not get to during the live ChurnZero webinar on the One-Slide Value Review template. If you have listened to the rep