UX Murder Mystery

Stop Selling Change: Why Transformation Keeps Failing (ft. Erin Stadler)

Deloitte invented another word for how organizations should be: changefulness. Erin Stadler read it and laughed out loud. Brian Crowley and Eve Eden investigate why org

Ghosted by the Machine: Who Really Rejected Your Resume?

Rejected ten minutes after applying. No feedback, no human contact, no explanation. Millions of job seekers know this exact experience, and most of them blame the same su

Not Lovin' It: How the McDonald's App Turned Customers Into the Product

McDonald's built one of the most downloaded food apps in the world, and the customers using it describe a crime scene: orders charged and canceled with no refund path, de

She Built AI at Google. Now She's Warning Newsrooms.

The news is on the table and AI is holding the murder weapon. Or is it? This week, UX Murder Mystery hosts Brian Crowley and Eve Eden interrogate a witness who has work

It's a Trap: How Disney's $350M Star Wars Hotel ended after 18 Months

Disney spent $350 million on a Star Wars hotel where guests live inside the story for two days. It closed in 18 months. In this episode, Brian Crowley and Eve Eden invest

Are we Waymo's Tests?

A driverless Waymo rolls within a few feet of a guns-drawn felony stop in downtown Los Angeles while officers shout directions at a car with no one inside. The company sa

Rejected at 1:50 AM???

Derek Mobley applied to over 100 jobs in seven years. He was rejected every single time — sometimes within the hour, once at 1:50 in the morning. No human ever read his a

If Roblox Won't Protect Kids, They Won't Protect the Business

A five year build. Twelve thousand players. Gone in an afternoon. This week on UX Murder Mystery, we reopen the Roblox case file, and this time the victims are not just

Craft vs. Code: The Config 2026 Identity Crisis

Config used to be a crime of passion. A room full of people who make the interface, gathered to celebrate the craft. So why did Config 2026 feel less like a craft confere

One Line of Code: How TurboTax Killed Free Tax Filing

Free. Free. Free. Free. You saw the ad. What you did not see was the free product they buried so you could not find it. There was a genuinely free way to file your taxe

UX Murder Mystery LIVE @Figma Config 2026 Day 2

Join hosts Brian J. Crowley and Eve Eden for a live recording of UX Murder Mystery, the show that investigates how good design dies. We take a real product, follow the ev

Why You Can't Find Anything on Streaming Anymore

You pay for five streaming services and still spend forty minutes scrolling before you give up and rewatch something you have seen four times. Somewhere between the infin

Blind Spot: Who Keeps Killing Accessible Design?

A hit show about a blind superhero. That a blind person could not follow. That is where this case opens, and it only gets stranger from there. Brian and Eve sit down wi

Not Allowed in the Room: Design's Missing Seat in the AI Build

Jess Lowry on the Fourth Industrial Revolution, why design keeps getting locked out of the rooms where AI is being built, and what diversity of thinking actually looks li

OpenAI Sued Three Times In Six Days

Six tech companies. Two weeks. One playbook. Brian and Eve walk through the lawsuits, settlements, and corporate meltdowns piling up across the tech industry, and trace

The Field Is the Crime Scene: Reddit's Hardest UX Questions, Answered

Somewhere on Reddit, a designer just spent five hours on a take-home assignment and got a form rejection. The field isn't dying in one place. It's bleeding out across the

The Driver Did Nothing Wrong

Two automakers. Multiple deaths. One shared cause: interfaces that prioritized looking like the future over keeping people alive in the present. Anton Yelchin's 2015 Je

The Killer Is in the Kickoff Meeting

Founders don't set out to build extraction machines. So how does the product vision get overwritten between seed and Series B? Jessica Murray joins Eve Eden and Brian C

The Shuffle Was Never Random: How Spotify Rigged Its Own Platform Against Artists and Listeners

Independent artists were told Spotify was a level playing field. It wasn't. While real musicians earn fractions of a cent per stream, Spotify seeded its most-followed p

Is UX Dead? Answering Reddit's Hardest Questions

Brian Crowley goes solo to answer real questions pulled from r/UXDesign — covering the job market, AI, stakeholders, and what UX even means anymore.