The Turndown: The Podcast for Hoteliers

Tim Ensmann: The business case for doing hotels differently

What makes a boutique hotel a compelling experience and a strong business? Tim Ensmann, founder and managing partner of Boutique Hotel Fund, joins The Turndown to explain

Caryl Helsel: Hotels need to change everything except hospitality

Hotels are rethinking almost everything: technology, revenue management, distribution, AI, and how they compete for demand. But Caryl Helsel, Founder and CEO of Dragonfly

Jason Edwards: What happens when new technology hits the front desk

Jason Edwards, Director of Hospitality & Advisory Services at Première Advisory Group, has spent more than two decades in hospitality and 15 years in project management,

Simone Puorto: The hotel industry does not need more software

Hospitality futurist Simone Puorto joins The Turndown to challenge the hotel industry’s obsession with buying more technology. He argues that hotels do not need another l

Ally Northfiled: Staying commercially relevant in the age of unreliable signals

In this episode of The Turndown, Ally Northfield, Managing Director of Revenue by Design and creator of the Global Revenue Forum, joins Sebastien to unpack what it really

Marie Pier Germain: Growing Canada’s most distinctive hotel brand without losing its soul

In this episode of The Turndown, Marie Pier Germain opens up about leading one of Canada’s most distinctive hotel brands through growth, succession, and change. She refle

Ted Horner: Navigating hotel tech ROI, AI, and the future of hotel profitability

In this episode, hospitality technology pioneer Ted Horner joins the podcast to challenge the status quo of the hotel industry. He argues that major hotel brands have ess

Charlie Lopez-Quintana: Laid-back luxury and the fight to keep hospitality human

A 15-year veteran of The Ritz-Carlton Hotel Company, Charlie Lopez-Quintana is now rewriting the rules of luxury hospitality at ETC Hotels, home to Shutters on the Beach

Vipul Dayal: No franchise, no front desk, and training staff to leave

In this episode, Vipul Dayal shares how he stepped into hospitality after his father-in-law’s passing, inherited a powerful family legacy, and made the bold decision to t

Suzanne Speak: No stigma, no holding back: Leading through pressure, change, and menopause

What does it really take to lead when the pressure never lets up, and the conversations most leaders avoid become impossible to ignore? In this episode of The Turndown, S

Bashar Wali: Winning guest loyalty in an age of commoditized hospitality

What does it take to keep hospitality from becoming just another commodity? In this episode of The Turndown, Bashar Wali, Founder and CEO of This Assembly and Practice Ho

Bradley Steward: Crafting rugged luxury at the intersection of design and hospitality

What does it take to create a hospitality experience so unique that guests become your greatest advocates? In this episode of The Turndown, Brad Steward shares the philos

James Kendall LaRue: Connecting guests with nature and one another at LOGE

How do you create a truly memorable hospitality experience that keeps guests coming back? In this episode of The Turndown, James Kendall LaRue, COO of LOGE, shares his jo

Claudia Infante: A Chief Data Officer’s take on hotel tech, integration, and data strategy

How do you balance guest experience with data security in an industry built on personal connections? In this episode of The Turndown, Claudia Infante, Chief Data Officer

Diogo Vaz Ferreira: Authenticity and adaptability in the age of automation

What does it mean to deliver authentic hospitality in an increasingly automated world? In this episode of The Turndown, Diogo Vaz Ferreira, Head of Commercial at Clink Ho

Enrique Calderón Fernández: Developing teams and talent at Mexico’s largest hotel group

What does it take to lead the largest hotel group in Mexico, oversee 17,000 employees, and navigate an industry in constant transformation? In this episode of The Turndow

Adam Dailey: An investor’s mindset behind today’s hospitality deals

What’s it like to build a portfolio in a high-barrier market like San Diego? In this episode of The Turndown, Adam Dailey, real estate investor and accommodation operator

Diego de Ponga: Leadership lessons from revenue management to the C-suite

What does it take to lead a successful hotel brand while keeping people at the heart of everything you do? In this episode of The Turndown, Diego de Ponga, CEO of Port Ho

Maxim Tint: How Asia is jumpstarting the documentless travel revolution

There’s a lot of talk about AI in hospitality - but how can it actually be used to enhance guest experiences and streamline operations for hotels? In this episode of The

Lori Kiel: Bridging gaps in talent and technology

The hospitality industry is facing a talent crisis, but what does it take to attract, retain, and inspire the next generation of leaders? In this episode of The Turndown,