NN/G UX Podcast

UX Theatre is Still a Problem (feat. Tanya Snook) | EP 66

Your team runs workshops, builds personas, and talks about users constantly… so why isn't UX making a difference? It might be UX Theatre: the act of performing what looks

Specs Are The New Source Code (feat. Thomas Watkins, NN/G Guest Instructor)

AI has made building software easy. Deciding what to build is another story. When founders and product teams can vibe-code a working product in a weekend, where does desi

Stop Wasting Research (feat. Jake Burghardt & Laura Klein)

If you've ever wrapped up a great research study, delivered the readout, and then watched the insights vanish into a folder no one opens again, this one's for you. Laura

Rejected to Hired: Surviving the UX Job Hunt

Job searching has always been harder than it looks, and if you've been searching for a while without much traction, there's a good chance your strategy is working against

Why Most Teams Get Goal-Setting Wrong (feat. Christina Wodtke) | EP 62

OKRs are a popular choice to communicate team goals… but most teams do them wrong. In this episode, Laura Klein talks with Christina Wodtke, author of Radical Focus, abou

Incorruptible: How Great Companies Stay Great with Eric Ries

Most UX practitioners have spent their careers fighting for the user — pushing back against dark patterns, advocating for quality, and insisting that making things better

60. Conversational Design and UI: Why Language Matters More Than Ever

What does it actually mean to design conversationally? Not "add a chatbot" — but genuinely apply the principles of human conversation to the systems we build? In this ep

59. Getting Hired in UX: What to Do When Apply-and-Wait Isn't Enough

Navigating the UX job market has always had its ups and downs, especially with AI reshaping the industry. In this episode, host Laura Klein sits down with Evan Sunwall, N

58. The Truth About Lean & Agile (Feat. Principal Experience Specialist, Laura Klein)

If you work in UX, you’ve probably heard the terms lean, Agile, and MVP more times than you can count. But knowing the terms doesn’t mean knowing how to make them work.

57. The Next Decade of UX: Why Psychology Matters More Than Ever (Feat. Thomas Watkins, Founder & Principal UX Architect at 3Leaf)

Therese Fessenden talks with design psychologist and product strategist Thomas Watkins (host of The Design Psychologist and Product-Led Growth Leaders) about why understa

56. AI for UX Analysis: How Accurate Is It? (feat. Christian Holst & Jamie Holst, Baymard Institute)

As AI-powered tools flood the market promising quick evaluations and audits, the conversation zeroes in on a critical issue: the reliability of these tools. In this episo

55. Democratizing Research in the Age of AI (feat. Ned Dwyer, CEO & Co-founder of Great Question)

The interest in “customer insights” is higher than ever, and more people are interested in both research insights and carrying out research on their own. But, who’s makin

54. Designing for Millions of Users (feat. Jay Dutta, Global Head of UX, Deutsche Bank)

In this episode, Therese interviews Jay Dutta—Global Head of UX at Deutsche Bank about how designing at scale isn’t just about reaching millions, but about preserving dep

53. Why You're Not Getting Job Interviews (feat. Hang Xu, Design Recruiter)

What does it really take to get hired in design today? In this episode, design recruiter and former product designer Hang Xu shares hard truths about what’s changed in hi

52. Rethinking Users as Ecosystems (feat. authors Mike Youngblood and Ben Chesluk)

Who do we really mean when we say “the user”? And who gets left out? In this episode, Therese Fessenden chats with cultural anthropologists Mike Youngblood and Ben Chesl

51. The Future of Service Design in the Age of AI (featuring Erika Flowers, author of Practical Service Blueprinting)

What does it mean to design experiences in a world where pixels are no longer the focus? In this episode, service design thought-leader and author Erika Flowers shares he

50. Responsible AI Use for Research Analysis (feat. Alexander Knoll, Co-Founder of Condens.io)

AI can do more than it’s ever done… but there’s a lot of unfounded hype, especially when it comes to user research. When should you delegate tasks to AI? And when should

49. Design Leadership & Org Design (feat. Peter Merholz, co-author of Org Design for Design Orgs)

In this episode, Peter Merholz—co-founder of Adaptive Path and co-author of Org Design for Design Orgs—joins us to talk about what it really takes to build and scale effe

48. What is Object-Oriented UX (feat. Sophia Prater, Rewired UX)

UX practitioners often struggle with shifting requirements and increasing product complexity, making it difficult to design intuitive experiences. Object-Oriented UX (OOU

47. Designing AI Experiences: What to Consider (feat. Caleb Sponheim PhD, NN/g)

As AI continues to evolve, designers are increasingly finding themselves tasked with creating AI-powered experiences—often without prior experience in the space. In this