Masters in Travel

Ep 296 The Twelve Types of Intel You’re Not Capturing

You can hand someone a task, but you can’t hand them an instinct. In the second of a three-part series, Whitney breaks down the three layers of knowledge in a travel advi

Ep 295 Organized, Efficient, and Still the Bottleneck

A better CRM won’t fix a full head. Whitney opens a three-part solo series with the day she spent in the Atlas Mountains outside Marrakech, laptop braced on her knees, bu

Ep 294 Shop Talk: Teaching Your Team to Think Like You

Handing off tasks is easy. Handing off judgment is where most travel advisors get stuck. In this Shop Talk, Whitney and Brianna debrief their first PURE Life Experiences

Ep 293 The Baton Pass

The restructure fails when judgment never transfers. In part two of this two-part series, Brianna introduces what she calls the baton pass: organizing a team around the p

Ep 292 The Quality Control Trap

Hiring help doesn't get you out of the middle of your business. Brianna breaks down the quality control trap, where a team member does the work, you check it, and the sta

Ep 291 The Legal Blind Spots That Could Harm Your Travel Business

Most travel advisors have never read their own host agreement fine print. That gap can cost real money. Brianna sits down with Gunes Hopson, founder of GFH Law PLC and ow

Ep 290 Shop Talk: Saying Yes to the Big Number and What It Actually Costs

In this month's Shop Talk, Whitney and Brianna reconnect after five months apart and compare notes on what shifted. Whitney shares the delegation ceiling she hit this sum

Ep 289 [REPLAY] On DMCs: A candid conversation with a DMC partner

In this conversation on DMCs, Whitney flips the script and chats with Hicham Mhammedi Alaoui, co-founder of Experience Morocco and The Travel Collection, to shine a light

Ep 288 [REPLAY] on Dmcs: A Conversation With Travel Advisors PT 2

How can travel advisors create partnerships with DMCs that feel more like collaborations and less like transactions? Joining Whitney for Part 2 of a two-part convo are se

Ep 287 [REPLAY] on Dmcs: A Conversation With Travel Advisors PT 1

Sometimes you love them, sometimes they drive you crazy...this week, we're talking all about Destination Management Companies (DMCs)! Seasoned advisor Kate Sullivan and n

Ep 286 [REPLAY] It’s a “Yes” Until It’s a “No”

When a new inquiry comes in, how do you approach it? In today's episode, Jeremy Sulek of Jetset World Travel shares his less conventional approach to handling every inqui

Ep 285 [REPLAY] How to Find Your Way Into the World of Incentive Travel

We asked listeners on our Instagram what topics you want to hear on the podcast, and the topic of "incentive travel" was one. So today, Brittney Tromanhauser of Avery Tra

Ep 284 [REPLAY] How to Pitch Local Media

How to pitch the media is a topic our guest on today's episode knows inside and out. Listen in as Jenn Lee, now President and CMO of Travel Planners International, lays o

Ep 283 [REPLAY] How to Scale + Grow Your Travel Business With an Employee Model

Join Brianna and guest Erica Carr for a conversation on their innovative approaches to scaling a travel business with an employee model, from implementing unique incentiv

Ep 282 [REPLAY] Increase sales in your travel business without that "sales ick"

Love travel and planning it, but hate the sales part? In this episode, Brianna and guest Glenda from The Art of Selling Travel delve into the art of sales and client rela

Ep 281 [REPLAY] Shifting Your Mindset in How you Deal with Yourself in Your Business

Mindset is a topic that we hear about in our personal lives and in our professional lives. It is a topic that lingers behind all decisions that we make, especially as an

280 Soulful Experience w/ AmaWaterways

In this solo episode, Brianna closes the loop on her recent AmaWaterways Soulful Experience sailing through Portugal’s Douro River and reflects on what the trip taught he

Ep 279 [REPLAY] Going Solo or Joining a Team; How to Know What’s Right for You

You may be interested in being a travel advisor, but are you also interested in being an entrepreneur? Sometimes running a travel advisor business requires much more than

Ep 278 What Travel Advisors Can Learn From Aman-Level Luxury Hospitality

In this episode of Masters in Travel, Brianna sits down with Olivia Tambosso, a luxury travel advisor whose career began on the inside of one of the world’s most respecte

Ep 277 How to Turn Every Trip Into a Marketing Engine

In this solo episode, Brianna walks travel advisors through the exact mindset shift and planning process that turns a trip from a one-time experience into a long-term mar