What the Fixed Ops?! (WTF?!)

Turning Recalls into Customer Loyalty with Erica Bruno-Martin

In this episode of What the Fixed Ops?!, hosts Russell B. Hill and Charity Dunning welcome Erica Bruno Martin, Senior Director of Key Accounts at Recall Masters, for an i

How P4 Automotive Builds Better Dealerships with Leo Portaluppi

In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning welcome Leo Portaluppi, CEO and owner of P4 Automotive, for a conversation about dealershi

Breaking Down Dealership Silos with Gary Sillman

In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning welcome Gary Sillman, agent owner of Global F&I Solutions, for a wide-ranging conversation

How Dealerships Can Keep Their Best Technicians with Josh Arnold

In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning welcome Josh Arnold, Master Technician and Co-Founder of Within Spec, for an insightful co

What Makes NAPA Auto Parts Successful with Matt Crumpton

In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning welcome Matt Crumpton, Director of Business Development for NAPA Auto Parts and the NAPA A

AI + Leadership: The Future of Automotive Fixed Ops with Michael Keene

In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning welcome Michael Keene, Chief Revenue Officer at Chameleon Limited, for an eye-opening conv

Leadership Begins in the Mirror with David Long

In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning welcome David Long, founder of David J. Long Coaching & Performance, creator of Pandemic o

The Mobile Service Revolution with Nolan Armpriester

In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Nolan Armpriester, General Manager of Twin Pines Ford of Hamburg, for an ins

Why Saturdays Kill Service Revenue: With David Anderson

In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with David Anderson, CEO and co-founder of EvenFlow AI, for a fascinating convers

The Next Billion-Dollar Dealership Tool with Dennis McGinn

In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Dennis McGinn, founder of Rapid Recon and co-founder of Workflow Live, for a

The Customer Retention Playbook: With Bill Springer

In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Bill Springer for a deep dive into the evolving world of dealership customer

Nick Ruffolo Returns: Why Top Dealers Invest In Culture

Culture isn’t built through slogans or perks—it’s built through leadership, accountability, training, and creating an experience people actually want to be part of. In t

How Great Systems Fix Broken Teams with John Acosta

Growth doesn’t come from adding more tools—it comes from seeing clearly, fixing what’s broken, and building systems that actually work. In this episode of What the Fixed

Busting Car Myths, One Ride at a Time with Tim Pohanka

(00:00:00) Intro (00:00:39) Tim shares the origin of Tour Detour (00:01:44) How the idea turned into a viral series (00:05:58) What Tim wanted to achieve from making t

Stop Guessing, Start Scaling: What Matthew Wilmsen & Eric Wilson Know That You Don’t

Some careers follow a straight line. Others are built by recognizing opportunity, solving problems, and scaling what works. In this episode of What the Fixed Ops?!, we w

From Cocktails to Closing Deals: Sheila Pogue’s Rise in Automotive

Some careers are planned. Others are built through grit, pressure, and pure resilience. In this episode of What the Fixed Ops?!, we welcome Sheila Pogue, Dealer Marketin

Great Salespeople Are Made, Not Born: Christian Younggren's Take on Influence

Influence matters. Leadership matters. And real sales performance depends on both. In this episode of What the Fixed Ops?!, we welcome Christian Younggren, sales trainer

Get Yourself a Job That AI Cant Touch - #automotive #shorts #dealership

AI is advancing fast — but skilled technicians aren’t going anywhere. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of h

8 Your Ego is Making You Stagnant - #automotive #shorts #dealership

The moment you think you’ve arrived is the moment you stop growing. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of hig

Retrain & Attract - The Non-Negotiables - #automotive #shorts #dealership

If your compensation plan isn’t built for quality, don’t expect to attract it. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a net