UX Soup

Fake Moderators

In this episode we discuss fake people again, but this time we focus on AI moderators for research interviews. We ponder which types of studies fake moderators might be u

Spilt Soup: Boeing

In the latest version of our Spilt Soup series exploring the human factors behind product failures, we examine the issues with Boeing’s 737 MAX airplanes. In the 2010s Bo

Typography with Oliver Schöndorfer

Typography is an often overlooked part of UX design, but can have a big impact on usability, trust, and accessibility. Oliver Schöndorfer runs the PimpMyType website and

The UX of Waiting in Transportation

Three out of 3 podcast hosts agree: Waiting stinks! This week Chris, Lisa, and Derek discuss the “UX of Waiting” in transportation contexts like airports, taxi queues, tr

AI in Health Care with Dr. Santosh Basapur

Friend of the podcast Dr. Santosh Basapur returns for a third time! On this episode, Dr. Basapur shares his thoughts on AI's impact on health care service design, includi

First Responders and Robotaxis with Chris Dodge

As robotaxis flood public roads, many groups continue to voice safety concerns. One ongoing challenge relates to how driverless cars interact with fire engines, ambulance

Pedestrian Safety with Dr. Austin Angulo

According to the National Highway Traffic Safety Administration, in the US more than 7000 pedestrians are killed each year and more than 71000 injured. According to the W

Digital Transformation

Like any UX or human factors research project, “digital transformation” (the integration/evolution of new tech to parts of a business) requires a strategic, human-centere

Spilt Soup: Sonos

In this installment of our Spilt Soup series, exploring the reasons behind product and service failures, we review the spectacular faceplant of Sonos. In 2024 Sonos pushe

Tesla / Robots

Tesla recently announced its intention to sunset manufacturing of its Model S and Model X cars, in favor of... robots? On this episode Lisa, Chris, and Derek break down t

How to Make AI Useful with MIT's Bryan Reimer

Bryan Reimer, Ph.D., is a Research Scientist in the MIT Center for Transportation and Logistics and co-author of the book "How to Make AI Useful: Moving Beyond the Hype t

CES 2026: Automotive UX Recap

Every year the Consumer Electronics Show in Las Vegas provides a glimpse into the strategies of automakers and suppliers. Derek walked the show floor to assess where the

Fitness Tech

Happy New Year! The stereotypical New Year's resolution is to work off all the weight gained over the holiday season, so in this first episode of 2026 it seemed appropria

Gaming

As the holidays are upon us, it seems fitting to talk about one of the popular presents young people especially will be asking for: games. Join us on the last episode for

Virtual Realities and Holograms with Prof. Gary Burnett

In this extended episode of UX Soup, we talk with Professor Gary Burnett from Loughborough University, who is a pioneer in the use of immersive technology, especially soc

Spilt Soup: Quibi

The first instalment of Spilt Soup, which breaks down UX reasons for spectacular product and service failures. Where better to start than Quibi? In 2020 Quibi was launche

The Safety of Advanced Driver Assistance Systems

A recent study out of Dongchedi in China evaluated how effectively 36 cars handled 15 obstacles in both highway and urban settings. We discuss the results of the study, t

Fake People

In this episode, we discuss fake people. No, not people who pretend to be somebody they're not, but true fake people and their potential use in UX research. AI-powered pa

Data Privacy in Connected Cars

We are all aware of issues with data privacy on the internet and on your mobile devices, but how aware are you about the data being collected from your car? We discuss ho

UX of Personalised Nutrition with Zoe

Zoe is a personalized nutrition program which uses at-home tests and blood sugar monitoring to help users understand how their body responds to food and provide personali