The Bagfather

Jamie Ratcliffe/Sarah Charsley: How Heathrow Is Reinventing the Baggage System

The Future of Baggage Operations at Heathrow: Automation, Data & Passenger Trust In this episode of The BagFather, host Jen Zemba sits down with Jamie Ratcliffe, Senior

Anne-Marie Pellerin: Creating A Truly Connected Airport

From Data Overload to Operational Intelligence: Connecting Aviation's Hidden Systems   In this episode of The BagFather, hosts Jen Zemba and Marlon van der Meer welco

Gus Naughton: Improving Baggage Operations | Alaska & Hawaiian Airlines’ Digital Transformation

AI, Innovation & Rebuilding Trust in Baggage Operations In this episode of The BagFather, host Marlon van der Meer sits down with Gus Naughton, Principal Software Engin

Stephane Thao: The Future of Seamless Travel | AI, Biometrics & Connected Baggage

Seamless Travel & the Future of Baggage: AI, Biometrics & Connected Journeys In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba sit down with Ste

Ryan E. Gales/Azmat Aulakh: Designing Airport Baggage Systems | Beyond Check-In

Rethinking Airport Baggage Systems: Design, Operations & the Future of Automation In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba sit down wit

Anja Schuhmacher/Juergen Lehmann: How Lufthansa Uses Technology to Win Passenger Trust

In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba sit down with Anja Schumacher, Senior Manager Airport Experience & Partnerships at Lufthansa, an

Ina Eldøy: The Future of Baggage Handling | A High-Tech Journey of Your Suitcase

In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba welcome Ina Eldøy, founder of Norway’s BagID, a company reshaping the baggage handling experienc

Alfie Watts: How To Travel Light & Live Large | Lessons from a Race Across the World Winner

In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba welcome Alfie Watts, acclaimed travel influencer and winner of BBC’s Race Across the World, for

Dr. Joel Greenberg: Reinventing Aviation Security Technology Through AI-Driven X-Ray Innovation

In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba welcome Dr. Joel Greenberg, the founder and CEO of Quadridox, a company at the forefront of avia

Blank Slate, Big Plans: Jan Wicki on Baggage at Noida International

We wrap up Series One of The Bagfather with Jan Wicki from Noida International Airport. As a brand new greenfield airport, Noida offers a rare opportunity to design a b

Breaking the Paper Habit: Jasper Quak on the Rise of BAGTAG

This week on The Bagfather, we go deep with Jasper Quak, Managing Director of BAGTAG. We talk origins, obstacles and the growing momentum behind electronic bag tags. With

Heavy Lifting: Jason Odey on the Realities of Baggage at a Major Hub

This week, The Bagfather welcomes Jason Odey, the man behind baggage operations at Toronto Pearson. As Director of Baggage for one of North America’s busiest airports, Ja

Inside Aviation Security: A Global View with IATA’s Matthew Vaughan

We go behind the scenes of aviation security with Matthew Vaughan, Director at IATA. With a unique perspective on both policy and practice, Matthew breaks down the real

Zero Limits: BAGTAG and Ink on the Future of Travel Tech

In this bonus episode of The Bagfather, we bring together Jasper Quak from BAGTAG and Shawn Richards from Ink Innovation to discuss a partnership that’s reshaping how we

Built for Baggage: Matt Senske on Smarter Systems and Real Results

This episode features Matt Senske of Efficient Technologies, a specialist in automation systems built for the baggage world. We explore what works, what doesn't and why

Behind the Baggage: Darin Juby on Innovation, Airports and the Future

In Episode 6 of The Bagfather, we sit down with Darin Juby, a key figure in the world of baggage innovation. From leading baggage operations at Toronto Pearson Airport to

Flying High: Mark Baker on Southwest Airlines’ Baggage Success Story

In this episode of The Bagfather, we sit down with Mark Baker, Senior Manager of Baggage Strategy & Execution at Southwest Airlines, to explore how one of the world’s mos

Inside United Airlines: Innovation, Infrastructure and the Future of Baggage

In this special on-location episode of The Bagfather, Marlon and Jen take you inside the iconic Willis Tower at United Airlines’ Global Headquarters. Joined by Kaveh Dabi

Behind the Security Line: Craig Mosfords from the TSA

From United Airlines head office, in WIllis Tower, Chicago, we sit down with Craig Mosfords from the TSA for a behind-the-scenes look at airport security operations.  C

Inspiring the Next Generation with The Airport Guy, Mohammad Taher

From Iraq, to Sydney, to Chicago! Recorded from Willis Tower, home to United Airlines, we sit down with Mohammad Taher, self-titled as "The Airport Guy." Mohammad is on a