The AI in Business Podcast

Preserving Field Service Expertise in the Age of AI - with Thomas Cottereau of Sightcall

Service organizations hold most of their critical expertise in experienced technicians rather than manuals, and that knowledge is leaving as the workforce turns over. In

Proving AI ROI in Pharma Marketing - with Kellen Winters of Novartis

Enterprise investment in AI is rising faster than the ability to prove what it returns, leaving technology and vendor spend largely unexamined until leadership asks wheth

Designing a Technical Workforce That Adapts at the Speed of AI - with Carrol Chang of Andela

A job title no longer tells you what a technical role actually requires, now that AI has changed how the work gets done. In this episode, Carrol Chang, CEO of Andela, unp

Modernizing Enterprise GRC for Continuous Assurance - with Craig Unger of Hyperproof

Shifting regulations and siloed risk and compliance functions are forcing enterprise leaders to rethink audit-driven compliance. In this episode, Craig Unger, CEO and Fou

Building the Foundations for Scalable Industrial AI - with Jeff Witt of GE Vernova

A recommendation that's right 80% of the time sounds fine, until it's steering machinery next to a person. On the factory floor, that margin is the difference between rou

AI Content Governance Inside a Regulated Bank - with Stefan Zima of Raiffeisen Bank International AG

Financial institutions are moving fast on generative AI without a clear answer for who owns, and who is liable for, the content it produces and consumes. In this episode,

Reducing Alert Noise with AI in Enterprise IT - with Dhrubojyoti Das Deb of JPMorganChase

Alert volume inside IT operations has outpaced manual triage, leaving real incidents buried in noise. In this episode, Dhrubojyoti Das Deb, SVP of Global IT at JPMorgan C

What Shared Intelligence Really Fixes in Enterprise AI - with John McMullan of Observe.ai

Enterprise CX teams have poured budget into AI, yet many still can't show measurable returns — frontline staff double-check the tools, and each new bot becomes another di

Inside the Shift Toward Smarter Automated CX - with Paul Cuglietta of Simplyhealth

A single misstep in a new customer service channel can undo months of trust-building work.   In this episode, Paul Cuglietta, Customer Services Director at Simplyhealth,

Stop Overpaying for AI Power You Don't Need - with Melissa Ramey of Salesforce

An AI agent can function as designed yet produce results an organization cannot verify or safely use. In this episode, Melissa Ramey, Director, AI Transformation – Data I

Turning Biological Complexity into R&D Advantage with Virtual Cells - with Giorgio Gaglia of Sanofi & Daniel Veres of Turbine

Drug discovery teams are running short of new ideas to test, and AI models that simulate how cells respond to drugs only pay off once leaders know when those predictions

Where AI Should Actually Earn Its Keep in Biopharma - with Mukhtar Ahmed of Greenstone Biosciences

In biopharma R&D, AI investment has overwhelmingly targeted generating more drug candidates, even though the industry has rarely lacked for compounds worth pursuing. In t

Modernizing Finance Data for Faster and More Reliable Operations - with Ciprian Porutiu of Marsh

Finance teams face immense pressure to operate faster, but rushing to automate over fragmented systems only compounds errors downstream. Ciprian Porutiu, SVP of Strategic

Managing Change Across Modern Financial Operations - with Nathaniel Bell of Wells Fargo

For large banks, the barrier to AI at scale is rarely the model. It's decades of fragmented systems, inherited through mergers, acquisitions, and new products, where each

Transforming Cardiovascular Care — How AI-Driven Insights Unlock Value for Hospitals and Clinics - with Jim Hartman of Cleerly

Hospitals and clinics continue to face a central challenge: extensive cardiac testing still fails to deliver clear, consistent diagnostic answers, slowing decision‑making

Closing the Gap Between Commercial Plans and What Happens on the Shelf - with Stephanie Lilley of Reckitt

For consumer goods companies, the gap between the commercial plan agreed at head office and what gets executed on the shelf is one of the costliest disconnects in the bus

Why Traditional Training Can't Keep Technical Teams Current - with Nicola Lyons of Andela

Traditional, event-based training can't keep pace with technical skills that now shift every six to twelve months. ​ In this episode, Nicola Lyons, Senior Director of Tal

Responsible Generative AI in Healthcare and What Leaders Need to Know for 2026 - with Rhett Alden of Elsevier Health

Generative AI is entering clinical workflows just as healthcare institutions grapple with black-box outputs, unclear regulation, and the need for provable accuracy.   In

Building AI Into Systems That Can't Afford to Be Late - with Drew Barbier of MIPS

For AI systems built into vehicles, robots, and industrial equipment, being smart isn't enough — the difference between success and failure often comes down to whether re

AI-Powered Revenue Operations: The Future of Sales for SMBs - with Vanessa Tabbert of Salesforce

Enterprise sales teams routinely let the majority of inbound leads go untouched simply because there isn't enough team bandwidth to work them all. In this episode, Vaness