Elliott Confidential

Opening The F-Files On Our Most Spectacular Failures

For the past few weeks, we brought you the consumer cases we successfully resolved. Today we look at the cases we completely failed. Welcome to the F files. These are the

Camel City or Bust!

Two readers go on a road trip, but Avis has a surprise for them when they return their car.

Help! My Vacation Rental Has All This Blood and Hair on the Walls!

One of our readers booked a studio apartment in Penang, Malaysia, through Booking.com and walked into what looked like a crime scene.

Kim's Super Power Cost Her $2,300

Kim Calla has a superpower. According to her credit card issuer, she can sit in two airline seats at the same time.

Allison's Munich Hangover

Allison bought an early arrival flight to Munich, specifically to make her rental apartment's narrow check-in window. But before she even arrives, her host marks her as a

Airlines Want To Lie About Their Ticket Prices

A new Department of Transportation proposal would let airlines advertise the price of a ticket in almost any way they want. But you can stop it. We'll tell you how.

Sorry Kids, the Only Souvenir Daddy Got Was a Prescription for Azithromycin

Iden shares his story of getting really, REALLY sick when he flew from Phuket, Thailand, to Hong Kong recently. Also, the boys interview medical experts about the importa

Swiss Airlines Doesn’t Know Its Own Rules

Elizabeth placed a bid on a business class seat upgrade. But after a change in her itinerary, her airline kept the upgrade charge. Just one problem: That isn't even the a