Shared Accounts with CU Times

The Digital Member Experience Master

Lumin Digital COO Lisa Daniels helps credit union leaders nail the digital banking experience that keeps members loyal, including during the critical days of a merger tra

Simplifying the AI Agent Experience

Fiserv SVP Ahon Sarkar gets into the core system weeds as part of a lively discussion that covers the company's new agentOS system, member trust and the concept of AI con

The Behind-the-Scenes Weapon Fighting for CU Leagues

One year into the launch of Fuel Solutions, which is essentially a CUSO for credit union leagues, Executive Director Stephen Nelson catches us up on the venture's evoluti

Velera Turning Credit Union Data Into Real-Time Action

Velera SVP Jeremiah Lotz says the company's new Atmos ecosystem aims to simplify analytics, improve member experiences and help credit union leaders make faster decisions

Jeremy Empol Takes the Reins at California's Credit Unions & Nevada's Credit Unions

Jeremy Empol, who brings deep roots in advocacy and government affairs paired with a passion for the CU mission, discusses his return to the state associations and priori

Credit Unions Must Rethink Their Value Prop

Raddon's Bill Handel says younger consumers are gravitating toward big banks and fintechs, while AI and operational efficiency will shape the future of credit unions. A

The CU Fraud Detective

Carrie Foran Sepulveda, VP of Fraud and Physical Security at Navy Federal, talks romance scams and other top fraud threats facing credit unions today. Also, Michael pla

Q2: Fraud Controls Critical as Account Takeover Threats Evolve

We explore AI, member behavior monitoring, and the growing sophistication of digital fraud with Jeff Scott, VP of Fraud Intelligence at Q2. Also, Michael subjects Natas

From Arizona Tech Leader to Oregon Credit Union CEO

2025 CU Times Luminaries finalist Bryce Mortensen, who took the helm at Oregonians CU earlier this year, takes us inside his journey of moving to a new CU, his first CEO

The Shifting Space Inside BNPL

Velera's BNPL experts, Denise Stevens, EVP & Chief Product Officer and Cody Banks, SVP Product Enablement & Growth open up the doors to BNPL and what changes are happenin

A Wellness Check With Pam Cohen

Pam Cohen, a longtime HR executive and current COO for Affinity FCU, teaches CU professionals how to maintain a healthy work-life balance without sacrificing on-the-job s

One-on-One With Velera's Chuck Fagan

What's on Chuck Fagan's mind? In short, the ominous interchange problem on the horizon. Also, Michael, Natasha and Producer Zach play a quick round of financial institu

Stablecoin's Growing Influence on Credit Unions

TruStage Ventures President/Managing Director, Brian Kass explains this new "collaborative stablecoin model" and what it means for credit unions. Also, Michael discusse

Philadelphia's Financial Minister

CEO Daniel Betancourt shares how his credit union, Finanta, is helping underserved families and entrepreneurs meet their financial goals, including through a new bilingua

A 2026 Tech & Economic Outlook With Bill Handel

Raddon's General Manager & Chief Economist shares his expert insights and predictions for digital banking, AI, payments, member engagement and more as the industry looks

The Importance of the CDFI and Credit Union Combination

From a Savannah, Ga. church basement to CDFI certification, a tiny credit union's journey offers big lessons. Also, Michael finds out what skills Natasha and Producer Z

Reshaping the Corporate Giving Philosophy

Just in time for the Season of Giving, Addition Financial's Cristina Lehman gives us "all the feels" as she joins us for a philanthropic strategy and impact discussion.

Lessons in Core System Modernization

Doug Donofrio, Head of Credit Union Solutions for Fiserv, shares all the latest core-related insights, tips and innovations. Also, Michael, Natasha, and Producer Zach d

For the Love of Luminaries

A full wrap-up of the 2025 CU Times Luminaries Awards show gives us a chance to spread the credit union love.

Credit Unions Need to Understand Executive Benefits

Danielle Scodellaro with TruStage Executive Benefits Solutions uncovers the crucial role executive benefits play in credit union leadership. Also, in a conversation tha