ServiceNow Podcasts

AI Inherits the Business Choices You Never Made with David Krauza

AI doesn't create your problems. It inherits the business choices you never made and the results nobody owns. David Krauza, VP of Data Strategy and Governance at Comcast,

TAKEAWAY - AI Inherits the Business Choices You Never Made with David Krauza

This is the takeaway episode with David Krauza, VP of Data Strategy and Governance at Comcast who makes the case that AI doesn't create your problems, it inherits the bus

Harvest Now, Decrypt Later: Why Quantum Is Already a Data Problem with John Licata

Most quantum conversations are stuck on the timeline question: five years out? Two? Q-Day, the day current RSA encryption breaks, keeps getting pulled forward. But the ac

TAKEAWAY - Harvest Now, Decrypt Later: Why Quantum Is Already a Data Problem with John Licata

This is the takeaway episode with John Licata, ServiceNow's futures director and quantum lead where Juan and Tim unpack what quantum means for enterprise data teams.They

How Voice AI Learns to Understand You

What did I say? What did I mean? Do you understand me? We ask each other those three questions constantly without noticing. Now we ask them of machines — and this episode

Why Data Teams Fail and Succeed with Shachar Meir

Shachar MEIR has spent 20 years fixing data teams and understanding why they fail. In this live episode, Shachar joins Juan and Tim to discuss the reason why they fail an

TAKEAWAY - Why Data Teams Fail and Succeed with Shachar Meir

This is the takeaway episode with Shachar Meir, who has spent 20 years fixing data teams and understanding why they fail. In this live episode, Shachar joins Juan and Tim

Intelligence Without Action Is Just Overhead with Patrick McGarry

Patrick McGarry, Federal CDO at ServiceNow and author of The Adaptive Organization, has spent years watching organizations accumulate data and tools but fail to convert t

TAKEAWAY Intelligence Without Action Is Just Overhead with Patrick McGarry

This is the takeaway episode with Patrick McGarry, Federal CDO at ServiceNow and author of The Adaptive Organization, who has spent years watching organizations accumulat

Data Products Done Right: Lessons from Capital One's Journey at Scale with Bethany Sehon

Most companies slapping the "data product" label on existing data assets are fooling themselves. Bethany Sehon, Enterprise Data Leader at Capital One, has been building d

TAKEAWAY - Data Products Done Right: Lessons from Capital One's Journey at Scale with Bethany Sehon

This is the takeaway episode with Bethany Sehon, Enterprise Data Leader at Capital One where she share lessons learned of building data products and ontologies in product

Why Translation Isn't the Same as Understanding | Multilingual Content at ServiceNow

Why multilingual content is a business risk, a compliance question, and an AI-readiness problem - not just a translation checkbox - with ServiceNow's Lyena Solomon. #Se

Honest No-BS Data Podcast 7th Year and Season 12 Kick Off

This is the start of our 7th year of doing the podcast. Juan and Tim kick off the 12th season sharing who are the upcoming guests and what's the latest on their mind abou

Teaching a Computer to Speak | Voice AI in the Real World

Voice AI sounds simple until you try to deploy it at scale — across airports, accents, languages, and thousands of employees at once. In this episode of ServiceNow Insi

ServiceNow Process Intelligence | Don't Automate the Chaos

Most organizations deploying AI agents can’t answer a basic question: is it actually working? Not whether the agent runs — whether the process actually got better. In E

ServiceNow Process Intelligence | From Sticky Notes to Process Maps in Five Minutes

Is process mining just Six Sigma with better software? Two former Lean Six Sigma consultants — now Product Managers at ServiceNow — answer that question. The answer is mo

The Cost of Building the Right Thing | AI, Speed & Discernment at ServiceNow

Engineering teams are building ten times — even a hundred times — more than they could two years ago. That's a win, but one not without challenges. Because the cost of bu

6th YEAR SEASON FINALE: Juan and Tim Rant

Can't believe it's already been 6 years. Thank you to our amazing guests and specially our listeners. In this season finale episode, Juan and Tim rant about the honest no

Being AI Native at ServiceNow

What does it actually mean to be AI native? Not the buzzword — the real thing. Host Bobby Brill brings together seven ServiceNow experts across six conversations for a co

Pragmatic Use-Case-Driven Data Governance with Jason Doerr

Jason Doerr has spent years watching governance programs undermine themselves by cataloging everything without a use case, naming data stewards who have nothing to actual