Service Design Podcast

#68 - Service design ninja in gov: Clementina Gentile

We talk with service design ninja Clementina Gentile about proactive public services and building a community of practice across government agencies. How do you design fo

#67 - Going punk on human-centred design with Gerry Scullion

What if going punk is the most human-centered thing you can do right now? 🤘 We sat down with Gerry Scullion to talk HCD, AI, and why discomfort might actually mean you're

#66 - Meet our new host: Eva Faes

A new voice, same Service Design Podcast! Laurens Somers is passing the mic to Eva Faes, service and social designer at Knight Moves.

#65 - Modernising digital services at scale with Hefen Wong

What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower shares how an 18-year-old Employment Pass platform was transform

#64 - Building customer experience with Sheila Kesselaers and Tomas De Preter

We visit Sheila Kesselaers and Tomas De Preter at Reynaers Group HQ: how do they grow the shift to a Customer Experience mindset at a systems company in the world of buil

#63 - Service Design for NORCS with Mia Mo, Robyn Carino, and Samiha Essakhi

We talk with Mia Mo, Robyn Carino, and Samiha Essakhi as they take us through the innovative model they co-created to integrate health, social, and physical supports dire

#62 - Making waves with Maarten Raemdonck and Lien Dewitte

We talk with Maarten Raemdonck, Head of Innovation at Aquafin, and Lien Dewitte from Leap Forward, about how innovation takes root in a large, technical organisation. Fro

#61 - Innovating healthcare with Brian Desplinter and Jurgen De Klerck

In this episode, we visit AZ Groeninge in Kortrijk to meet Brian Desplinter and Jurgen De Klerck, the duo behind a unique collaboration between healthcare and telecom. Fr

#60 - Digitizing Buildings with Sun Ah Hwang

What if your home had a memory? In this episode, PhD researcher Sun Ah Hwang joins us to explore Digital Building Logbooks — the “health cards” of buildings. From DIY dre

#59 - Prototyping for the planet with Dr. Samuel Huber

Dr. Samuel Huber shares his takes on how to design better futures from a planetary perspective. Being both a design entrepreneur and researcher, he utilises his academic

#58 - Building
strong local communities with Djoera Eerland

How do you engage active neighbours in saving energy together with the rest of their neighbourhood? How can you improve social cohesion in local communities? Djoera Eerla

#57 - Regenerating the future with Coral Michelin

“All of Latin America is on fire at the moment. We’re losing thousands of hectares of ecosystems…”This is how Coral brings us to Brazil at the start of our conversation.

#56 - Experiments for inclusion with Tom Van Hoey and Yalenka Mariën

How to make your services more inclusive and accessible? Tom Van Hoey from District09 and Yalenka Mariën from Knight Moves share insights from Flanders' City Deal 'E-incl

#55 - Finding Nemo: transforming Finland’s maritime logistics with Sanna Vainionpää

How can service design revolutionise maritime logistics? Sanna Vainionpää gladly answers that question as she shares how their 10 years vision concept for Finnish Maritim

#54 - Save Time,
Save Lives with Ashleen Nee
And Linda Klotzbach

In this episode, we have a thoughtful conversation with Ashleen Nee and Linda Klotzbach going int-depth into their project “Save Time, Save Lives”, winner the 2023 Servic

#53 - Designing rituals with Adam B Cochrane

Adam B Cochrane is a Senior strategic designer at Lufthansa Innovation hub where he facilitates meaning, purpose and future visions through service design. Throughout his

#52 - Imagining collective futures with Khushboo Balwani

Khushboo Balwani is a designer, creative researcher, and futurist active in Brussels through her socio-artistic citizen lab BrusselAVenir. Enjoy this hopeful and inspirin

#51 - Do No Harm with Giulia Bazoli and Pardis Shafafi

As designers, we assume a lot of responsibility when it comes to involving users. How can we do better, and how can we stay kind to ourselves? Giulia and Pardis share goo

#50 - Transforming healthcare with Jiri Vermeulen en Lola Bladt from Minze Health

Join us as we dive into the wonderful world of healthcare innovation with Jiri Vermeulen and Lola Bladt from Minze Health. Jiri and Lola share their personal experiences

#49 - Innovating public transport with Lotta Julkunen

Finnish strategic and service design agency Hellon has been working together with the Helsinki Regional Transport Authority (HSL) for the past 6 years to ensure the susta