Quality Impact

AI and the Hidden Burden Behind Quality

Mike Fedorov, Chief Operating Officer and Co-CEO of Applied AI Labs, explores the hidden coordination burden behind quality variability. He shares how organisations can i

Can Burnout Become a Quality Failure? 

What happens when the pursuit of high performance begins to undermine the people responsible for delivering it? In this episode, we speak with Maryna Bilousova, former ph

The Power of Getting Quality Right

From quality control at Birds Eye to AI systems for submarines and a major NHS digital transformation, Andrew Wright has spent his career working where the stakes are hig

The Standards Crisis Nobody Is Talking About

Standards quietly underpin modern life, yet most organisations still rely on PDFs and manual processes to put them into practice. In this episode, Simon Powell, Executive

When Leadership Fails, Quality Pays the Price

What happens when financial decisions are made without considering their impact on quality? In this episode, Carl Andrew, Chartered Management Consultant, Chartered Manag

Leading Quality Across Borders and Time Zones

What does it take to turn a reactive quality function into a trusted global team? Manuel Ancizu who is a Commercial Program Manager for Global Wind Energy Projects based

90% of Global Trade Depends on This Invisible System And Most Leaders Ignore It

What if the biggest driver of growth, innovation and market access is the one most organisations overlook? In this episode, Chantal Guay, CEO of the Standards Council of

Leading Without Fitting the Traditional CEO Mould

Helen Hardy, CEO of the Chartered Institute of Logistics and Transport UK, shares her journey into leadership, overcoming imposter syndrome, and modernising professional

How Compliance Could Get You Caught Out

Compliance is no longer a lottery. As AI-powered enforcement tightens the net, silos, shortcuts and “we’ll fix it later” mindsets are becoming business-ending risks. Lee

How To Get On With Your New AI Colleague

As AI becomes a digital teammate rather than a tool, quality professionals face a critical shift. Host Rashad Issa is joined by Susannah Clarke, Managing Partner at Proce

What’s Really Changing in Quality? Insights from the CQI CEO

Vince Desmond, CEO of the CQI, explores the most significant shifts redefining quality in 2026 – from where AI is delivering real value to growing resilience expectations

This 2-Minute Trick Will Completely Change How You Think at Work

This World Quality Week, themed 'Quality: think differently’, we explore how leaders and teams can train their minds to toggle between structure and creativity in seconds

Think Differently or Fail: Graham Upton on Rethinking Quality

In this episode of Quality Impact, host Rashad Issa speaks with Graham Upton, Technology & Innovation Director and Chief Architect at Capgemini Engineering. Drawing on ex

Why Your Brain Sabotages Change and What Quality Leaders Can Do About It

In this episode of Quality Impact, host Rashad Issa sits down with neuroscience expert Hilary Scarlett and Lean Six Sigma specialist Martin Brenig-Jones to explore how un

Liberating Data with AI, Lessons from Oakland CEO Richard Corderoy

Richard Corderoy, CEO of Oakland, a data and AI consultancy, works with some of the UK’s biggest organisations to turn data into a source of competitive advantage. He sha

Inside the Quality Lab: How Innovation Is Reshaping the Industry

In this episode of Quality Impact, host Rashad Issa speaks with Benedikt Sommerhoff, Head of QualityLab at the German Association for Quality (DGQ). Benedikt shares insig

Is Your Business Complicit? Inside the Modern Slavery Crisis in Global Trade

What does quality have to do with modern slavery? In this eye-opening episode, Rashad Issa speaks with Steve Gibbons, Director at Ergon Associates and expert in human rig

From Factory Floor to Fork: Can Quality Save the Food Industry?

Is the food industry doing enough to keep us safe? Or is it just ticking boxes? Caitlin MacArthur, Safety Executive at Sodexo with 26 years of frontline experience, joins

The Business of Sustainability in Agrifood

How can quality management drive sustainability in agriculture? In this episode, we explore smart farming, carbon footprint reduction, and practical solutions with indust

Women Shaping Quality

 In this episode of Quality Impact, Rashad Issa speaks with Lou Doyle, Founder of Mesma and a leader in quality, change management, and education improvement. Lou shares