Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

Episode 144: Stop Treating Neighborhood Pet Store Day Like a Sale

Neighborhood Pet Store Day is coming September 26—but is your store treating it like another sale or turning it into something customers will actually remember? In this

Episode 143: The 5 biggest mistakes independent retailers make--A Discussion with B.C. Henschen

Independent pet retailers face constant pressure to carry more products, chase trends, satisfy sales reps, and compete with larger chains. But according to longtime pet i

Episode 142: Pet Shop Girls on Tour: Live at SUPERZOO

The Pet Shop Girls are taking the podcast on the road—and this time, we’re coming to you live from SUPERZOO! In this episode, Sherry and Carly recorded live from the Art

Episode 141: If Nothing Changes, Nothing Changes

Every business owner wants better results—but better results require a better business owner. In this episode, Sherry and Carly discuss why growth isn't about finding mo

Episode 140: Beyond the Booth—The Real ROI of Trade Shows

Most independent retailers think the value of a trade show is measured by the deals they bring home. We disagree. The biggest return on investment isn't the discounts—i

Episode 139: Summer Mini Marathon - Giphy

Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actual

Episode 138: Summer Mini Marathon - Megaphone

Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actual

Episode 137: Summer Mini Marathon - Arvin

Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actual

Episode 136: Summer Mini Marathon - Claude

Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actual

Episode 135: Summer Mini Marathon - Printful

Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actual

Episode 134: Summer Mini Marathon - Capcut

Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actual

Episode 133: Summer Mini Marathon - Linktree

Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actual

Episode 132: Summer Mini Marathon - Notion

Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actual

Episode 131: Summer Mini Marathon - Sanebox

Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actual

Episode 130: The Great AI Debate

In this episode, Carly and Sherry dive into the rapidly evolving world of artificial intelligence—breaking down what it actually means for small business owners, creative

Episode 129: Winning at SUPERZOO: An Interview with Mike Karsting of the WPA

In this episode of Pet Shop Girls, we sit down with Mike Karsting, Senior Vice President of the World Pet Association (WPA), to talk about how independent pet retailers c

Episode 128: 3-Part Recruit & Retain Series Part 3 Disciplinary Process

In this episode, Carly and Sherry break down how to handle employee discipline the right way—without emotion, without avoidance, and without damaging your culture. This

Episode 127: 3-Part Recruit & Retain Series Part 2 Retaining Rockstars

You found your diamond—now how do you keep them? In this episode, we’re talking about the real cost of turnover and what actually makes great retail employees stay. Spoi

Episode 126: 3-Part Recruit & Retain Series Part 1 Recruiting Rockstars

Hiring the right people can make or break your pet business. In this episode, Carly and Sherry dive into what it really takes to recruit and retain rock star employees in

Episode 125: Pawfee Talk: Saying the Quiet Part Out Loud with Sam Albright

In this episode, Carly and Sherry sit down with Samm Albright of Whisker and Bone for a real, funny, and refreshingly honest conversation about what it takes to build a p