LBM Talks

Behind Talbert Building Supply’s “The Office” Parodies

Talbert Building Supply’s “The Office” parody videos have become some of the company’s most engaging content on Facebook and Instagram. Sally talks with Talbert marketin

Relationships, Risk & Standing Your Ground in Credit

After more than 20 years with Merit Distribution Group, Lea Callahan has learned a few things about relationships, risk and finding your voice in credit. In this episode

Social Media Manager vs. ChatGPT: 10 Questions About Strategy

How does ChatGPT’s social media advice compare to the experience of someone managing social media every day? Sally Lacey puts it to the test by answering 10 social media

What Credit Managers Should Know About Collection Agencies

What can credit managers learn from someone who has sat on both sides of the collections process? Thea Dudley welcomes Debbie Nute, author of Framework for Success in Con

Ella Dianich Talks Learning LBM, Creating Content On The Fly, & AI in Social Media

In this episode, Sally Lacey welcomes freelance social media manager Ella Dianich to discuss her experience creating content for Issaquah Lumber. Ella shares how she lear

Tips for Hiring Your Next Credit Professional

Hiring a great credit professional requires more than finding someone with the right experience. In this episode, Thea Dudley welcomes recruiter Rodney Schwab to discuss

A Look Inside My Content Workflow

In this solo episode, Sally Lacey shares how she approaches content planning for LBM Journal across LinkedIn, Instagram, Facebook, and YouTube. She discusses repurposing

The Lost Art of Collecting Money

AI can automate reminders, send emails, and organize past-due accounts, but it can't replace the conversations that build trust and solve problems. In this episode of LB

How I've Been Feeling Recently... A Rant

Managing social media today requires organization, creativity, adaptability, and the ability to develop original ideas across multiple platforms. In this episode of LBM

Rethinking the Future of Credit with Sean Stevens

Credit is changing, but not in the ways many people expect. In this episode, Thea Dudley welcomes Sean Stevens, founder of The Head of Credit, to discuss the future of t

Building Influence Through Authentic LinkedIn Content

In this episode of LBM Talks Social Media, Sally Lacey sits down with Amber Little, Chief Human Resources Officer at Nations Best Holdings, to discuss how authentic conte

Credit in Uncertain Times: Managing Risk, Tariffs & Rising Costs

Credit management is becoming more challenging as economic uncertainty, rising costs, tariffs, and tighter lending conditions put pressure on businesses across the lumber

A Candid Conversation with Sadie Hoyt (Part 2)

In Part 2 of Sally Lacey's conversation with Dakota County Lumber marketing specialist Sadie Hoyt, the two discuss the realities of social media management beyond algorit

The 10 Types of Sales Reps Every Credit Manager Knows

From the Labrador Retriever to the elusive Unicorn, every sales team is made up of familiar personalities. In this fun, solo episode of LBM Talks Credit, Thea Dudley bre

A Candid Conversation with Sadie Hoyt (Part 1)

What’s working on social media right now? In this episode of LBM Talks Social Media, Sally Lacey chats with Dakota County Lumber marketing specialist Sadie Hoyt about th

Dear Sales Reps: Please Stop Doing These Things

Sales reps and credit managers have a complicated relationship, and in this episode, Thea Dudley says the quiet parts out loud. From incomplete paperwork and unauthorize

How Ambridge Do it Best Became a Community Favorite on Facebook

In this episode of LBM Talks Social Media, Sally Lacey talks with David Strano and Leah Wallace from Ambridge Do It Best Home Center about how their funny, community-focu

Why No One Chooses a Career in Credit—And What Smart Teams Are Doing About It

In this episode of LBM Talks Credit, Thea Dudley sits down with Michelle Kelly, Senior Credit Manager at Mansfield Energy, to talk about the growing talent gap in credit—

What I Learned at Social Media Week 2026: 5 Takeaways for Social Media Managers

In this solo episode, Sally Lacey shares her key takeaways from Social Media Week 2026 in New York City, and what they mean for social media managers. She covers five ke

5 Things Leaders Must Understand for Credit to Succeed

Most leadership teams don’t fully understand what their credit department is up against—and it’s costing them. In this episode of LBM Talks Credit, Thea Dudley shares fi