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Rosemary Agnew: The benefits of being a Complaints Standards Authority

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31m ยท November 11, 2019

Rosemary Agnew: The benefits of being a Complaints Standards Authority

Rosemary Agnew, Scottish Public Services Ombudsman, tells Rob Behrens how a model complaints handling process can benefit individuals and public services as a whole. She also has advice for people starting out on their career in the Ombudsman sector.

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